About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

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ABOUT THE JOB

Responsibilities

* Respond to incoming calls, e-mails, fax, and processing customer orders.

* Assist customers in verifying product needs, identify product availability, process deliveries, returns, and assist in obtaining documentation such as MSDS or COA forms.

* Resolve pricing issues in conjunction with the Sales department.

* Follow up with customers on past due invoices.

* Utilize strong interpersonal skills to communicate effectively with other internal teams to ensure customer/order objectives are met.

* Provide feedback to manager(s) with reference to trends, possible problem areas and suggestions to improve overall departmental/company goals.

* Handle escalated customer complaints and inquiries as needed.

* Data entry and information gathering from the ERP System as well as other web-based platforms.

* Assist Hawkins Transportation with the daily delivery schedule to ensure customer expectations are met.

* Other duties as assigned

ABOUT YOU

* 1 - 3 years related customer service experience preferred

* Demonstration of active listening and strong problem-solving skills

* Strong verbal and written skills

* Computer knowledge: MS Office experience required.

* Strong organizational skills and ability to prioritize and multi-task under various time constraints in a fast-paced environment.

* Ability to communicate effectively with all levels of external and internal customers

* Ability to work independently, knowing when and how to ask questions when work direction may not be immediately available

* Excellent attention to detail and follow through in a consistent manner

Ref: 2024-295