Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

**Duties and Responsibilities**

+ Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.

+ Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.

+ Reviews system logs to identify and mitigate system issues.

+ Leverage knowledge base to help troubleshoot, identify and resolve systems issues.

+ Update knowledge base troubleshooting guides and lessons learned as required.

+ Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.

+ Document system issues resulting in system outages and coordinate change though change management process.

+ Support collaboration across operations, development teams and external partners.

+ Support tiger team calls to streamline knowledge sharing and timely resolution of system issues.

+ Monitor solution performance according to client specification and SLAs, escalate as needed.

+ Other supporting duties, as directed.

+ Willingness to work overtime and varying hours as required.

**Minimum Qualifications**

+ BS in Computer Science or other technical discipline is preferred.

+ 3 years of operations experience providing application infrastructure support; 2 year performing system administrator support

**Clearance Requirement**

+ TS/SCI with Full Scope Poly required.

**Other Job Specific Skills**

+ Experience with system administration support tools such as Windows/Linux

+ Experience supporting a 24x7 cloud based environment.

+ Strong interpersonal skills

+ Strong oral and written communication skills

+ Experience in supporting Cloud based environment and tools such as Azure/AWS

+ Experience analyzing, troubleshooting, and providing solutions for technical issues.

+ Ability to problem solve and collaborate with team members.

+ Strong organizational and multi-tasking skills

+ Strong in technical communications with both technical and non-technical peers

+ Able to maintain professionalism under pressure.

+ Strong customer focus