IT Operator-12355-Onsite, Shuvel Digital, Winchester, VA
Shuvel Digital -
N/A
Winchester, VA,
US
N/A
IT Operator-12355-Onsite
Date Posted: 2024-06-15
Job description
Tues-Fri 10-hour day-shift slot** 141 Security Drive Winchester VA 22602**
Basic Purpose
Provide onsite technical support and monitor Navy Federal's data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
Responsibilities
Ability to perform data center installation & maintenance with minimal supervision (rack & stack, cabling, parts replacement, etc.)
Experience with server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.)
Provide data center staging, deployment, and logistics/asset management support
Perform site builds & refreshes, while meeting current quality standards
Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting
Extensive enterprise cable installation experience as well as industry cabling standards
Ability to provide adequate fiber and copper cable testing with minimal supervision
Ability to terminate Cat 6 cabling
Create/update/maintain rack elevations within a DCIM application (Nlyte)
Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure
Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria
Provide status reports on active or resolved issues
Perform preventative maintenance to various network and data center equipment to ensure efficient operations and escalate as needed
Cognizant of Data Center Safety Standards
Lift equipment weighing 50 lbs.
Perform other duties as required
Qualifications - knowledge, skills, and abilities
Intermediate Data Center / IT Operations experience
Software & Hardware tools utilized to perform day to day Data Center functions
Knowledge of LAN/WAN topologies, protocols, and standards
Must exhibit excellent communication and grammatical skills
Demonstrated analytical and problem solving skills
Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
Ability to work independently and as part of a team
Ability to work under pressure (urgent problems, deadlines, changing priorities)
Familiar with network cabling (types, distance limitations, testing, connectors, handling)