SENIOR SPECIALIST, HCL Technologies, Marion, OH
HCL Technologies -
Marion, OH,
US
SENIOR SPECIALIST
Date Posted: 2024-06-01
Job description
Job Description (Posting).
JD Attached (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To provide telephonic and remote trouble shooting support
JD Attached (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To provide telephonic and remote trouble shooting support