Blue Rose is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to U.S. Citizens ONLY.Successful candidates are required to have a Secret Security Clearance.In this role you will:Manage the end user Help Desk support experience across our tenants for the Task Management Tool (TMT) application (Microsoft-based application)Develop/refine standard operating procedures to manage multiple ticketing systems across the client portfolioIdentify areas of improvement for Help Desk operations for all tenants/team membersDevelop, analyze, and disseminate performance metricsServe as a Tier 2 and 3 AgentEscalate Help Desk concerns to leadershipRegularly publish and update articles to the team s Wiki and possess ownership of Knowledge Articles and SOPsWork with multiple MS technologies including Dynamics, Office 365, Active Directory, Active Directory Federation Services, and load balancingREQUIREMENTS:Candidates must have:Strong DoD background1 + years experience supporting Software Applications, preferably Microsoft-based (such as Microsoft Dynamics)1+ years experience with Tier 2/Tier 3 troubleshooting2+ years Help Desk and Troubleshooting Support, preferably of a Microsoft-based application2+ years experience interfacing with both client managers and system usersAbility to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like mannerAbility to work in a dynamic fast paced environments that require team interaction and coordination of effortsPreferred Qualifications:Background and understanding of Defense Agency organizations and operationsSalary: $63,000 - $70,000, Depending on ExperiencePowered by JazzHR