The Site Manager oversees all administrative operations in designated office as assigned. Effectively manages all administrative duties and staff. Supervises all the support staff.

Essential Duties and Responsiblities:

* Primarily acts as a Front Desk Representative and/or Medical Assistant.

* Performs job in accordance with Company Mission, vision and goals.

* Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.

* Organizes all administrative functions and is responsible for efficient day-to-day functioning of related staff.

* Is responsible for staff schedules and ensuring coverage in the absence of a staff member. Schedules for appropriate overage and utilization of support staff.

* Clearly defines each administrative staff members job responsibilities.

* Assists staff members through coaching, mentoring and other development activities.

* Completes administrative and clinical personnel evaluations.

* Establishes and maintains an environment that promotes and supports professional practices and standards.

* Serves as a role model in leadership abilities, applications of principles of teaching, management and effective communication.

* Complies with established best practices and policies/procedure.

* Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patients physical or mental wellbeing, safety or dignity.

* Possess the ability to recognize and initiate the correction of problem areas.

* Oversees the proper handling of patient medical records, as required under HIPAA regulations.

* Ensures that all appointments are scheduled appropriately and adhere to the applicable internal policies and procedures.

* Ensures patient balances are collected.

* Promotes smooth interaction with other departments and fosters good interdepartmental relations.

* Responsible for ordering necessary office supplies.

* Creates, reviews and manages daily reporting.

* Ensures all reports are accurately submitted/distributed in a timely manner.

* Cross trains all staff to ensure effective coverage during absences.

* Keeps doctors schedule and schedule for office.

* Effectively handles patient complaints in a timely and appropriate manner.

* Ensures that time cards are accurate for payroll and ensures all timecards are reviewed/approved by staff and the Office Manager by appropriate deadlines.

* Works with senior management to develop, implement, and monitor effective work.

* Attends operations meetings, as necessary.

* Follows instructions; responds to management direction; accepts personal responsibility for actions, performance and results; keeps commitments; completes tasks on time or notifies appropriate person with alternate plan

* Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyones efforts to succeed.

* Independently works though situational issues and uses problem solving skills to achieve desired outcome.

* Communicates routinely with manager.

* Performs other duties as assigned.

Minimum Qualifications:

* High School Diploma or GED AND three (3) years medical office management experience; OR an equivalent combination of education and experience.

* Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).

* Must have excellent written and oral communication skills, including exceptional customer service.

* Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.

* Must be able to work individually as well as within a team.

* Must be able to follow both verbal and written instructions.

* Must be able to work a flexible schedule.

* Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.

* Must be able to multi-task and prioritize.

* Must demonstrate extreme attention to detail.

* Must possess strong organization skills.

* Must be able to problem solve and use reasoning.

* Must be able to meet predefined quality standards.

* Must maintain and project a professional attitude and appearance at all time.

* Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.

* All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

* Bachelors Degree from an accredited college or university.

* Four (4) years of prior experience working in a medical practice.

* One (1) year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel:

The employee must have reliable transportation. Travel for this position may be required up to 40%. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.