** Lead Sales Associate (Thrift Store)**

**Job Category****:** Thrift Shops **Requisition Number****:** SALES001625 Showing 1 location **Job Details**

**Description**

The Clock Tower Thrift Shop is a special program of NVFS which offers affordable, unique, high-quality goods to customers at affordable pricing. Its an important part of the NVFS agency, a nonprofit serving the Northern Virginia and DMV community for nearly 100 years. The Lead Sales Associate serves as a first point of contact for retail customers and maintains the sales floor. All Thrift Shop employees are responsible for fostering an inclusive environment and striving to create a friendly and positive shopping experience for store shoppers, donors, staff, and volunteers.

**This position is ideal for a people-person with exceptional customer service skills who has some retail experience (or is willing to learn) to help our team serve the community and promote sales of store merchandise** in order to meet daily, weekly, and monthly sales goals. The Lead Associate may serve as a back-up to the Store Manager or Assistant Store Manager as needed.

In accordance with President Bidens COVID-19 Action Plan, and as part of our continued efforts to maintain a safe workplace for employees and clients, NVFS is implementing a COVID-19 Vaccination or Testing Policy. As of Monday, November 1, 2021, NVFS will require all employees to be fully vaccinated with an approved COVID-19 vaccination or show proof of negative COVID-19 test results weekly in accordance with applicable law.

**Essential Job Duties:** *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.*

* Provide a strong level of customer service; engage customers, understand their needs, and learn of sales and donation opportunities.

* Foster team environment with other staff and volunteers.

* Assist manager with pricing of merchandise and identifying donations to be advertised on Poshmark.

* Assist with daily processing of donations that are being sorted, priced and sent to the sales floor. Ensure recycling procedures are followed for merchandise that is not sellable.

* Provide constant surveillance of the sales floor for safety and loss prevention measures.

* Maintain an adequate amount of items on the sales floor according to demand and the store layout; work in collaboration with Sales Associates to create appealing displays to promote quick sales; additionally, per Store Managers or Assistant Managers request, may be asked to provide direction to Sales Associates for setting up store displays.

* Perform opening and closing duties as needed to include count and balance, closing out the register, and securing cash drops from store register(s) to the safe according to procedure.

* Prepare daily financial activity log; perform electronic sales and other reporting as needed.

* Facilitate offsite donation pickups as assigned.

* May be asked to provide store coverage in absence of Store Managers/Assistant Managers.

* Keep manager apprised of issues which may arise during managers absence.

* Assist manager in completing the semi-annual seasonal merchandise change overs.

* Assist manager with annual inventories as assigned.

* Work on other tasks as assigned by the Store Manager or Assistant Manager.

**Qualification and Additional Requirements:** *An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties.*

* Prefer related work experience in retail sales

* Ability to use a cash register, calculator, credit card processing machine and make change accurately

* Ability to multi-task effectively with multiple conflicting priorities in a dynamic environment

* Fluency in English required; Spanish language fluency a plus. Additional language skills always welcome.

* Proficiency in use of basic technological tools including laptops/computers, email, phones, internet and Microsoft Office Suite

* Commitment to organizational values of Communication, Integrity, Respect, Collaboration, and Accountability

* Successful completion of background checks required upon hire.

* Must have reliable transportation.

* Must be available to work holidays, evening and weekends as needed and on short notice.

* Must be able to lift and move up to 50 pounds of clothing and/or house wares

At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyones unique contributions. **NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer.** NVFS is an E-Verify participant and drug-free workplace.

NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.

**Qualifications**

**Skills**

**Required**

**Computer-Microsoft Office Suite** *Advanced* **Behaviors**

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**Motivations**

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**Education**

**Experience**

**Preferred**

Retail sales experience

**Licenses & Certifications**