As a Sr. UX Researcher, you will actively conduct user research, support multiple stakeholders across our web and app development teams, while continuously advance research methodologies in digital. Collaborating closely with designers and product stakeholders, this role drives execution across research areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as preparing and socializing results. He/She/They will promote research best practices drawn from a variety of disciplines, continually seeking to improve research methods. The ideal candidate will have real world experience conducting research as part of the product development lifecycle, should be comfortable working in a fast paced environment, and be able to work collaboratively with peers and stakeholders in research execution.

The role will be part of a team that provides user research oversight for experience design across all digital channels and products. This team, within the broader UX organization, focuses across all product areas to ensure that designs are driven by user needs and data across the full experience (web to app to on-property) so the overall end consumer experience is seamless, easy and intuitive.

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Qualifications & Experience

5+ years of relevant qualitative research experience

4-year undergraduate degree in a relevant discipline, or equivalent experience/certification

Demonstrated expertise in designing experiments, conducting qualitative research, and translating research to inform user-centered design decisions

Proven ability to collect and analyze user behavior through moderated and unmoderated research, surveys, benchmark studies, web analytics and customer feedback using online testing tools (e.g. User Testing, UserZoom, etc.)

Collaborative, highly-organized, and strong attention to detail

Stellar written, verbal, interpersonal, and presentation skills

Experience managing multiple stakeholders simultaneously (e.g., Designers, Product Managers, etc.)

Experience working across both web and app products

Possess exceptional qualitative research skills, with the ability to translate and draw insights from qualitative and quantitative data and can make appropriate recommendations using insights

Can balance user, business, and technical needs

Advocate for research and data though reports and in-person presentations

Lead with a user-centric mindset to drive impactful research

Thrive on creating innovative solutions to challenging user and business problems

Value deadlines, set realistic expectations around them and then meet them

Are comfortable with a culture of feedback and regular opportunities to critique and be critiqued

Pro-actively surface research insights to drive a more user-centered experience

Have extensive UserZoom and User Testing experience (i.e., conducting multi-methods research including both qualitative and quantitative studies)

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Added Advantage

Good mix of qualitative and quantitative expertise for data triangulation and interpretation

Experience conducting design-related workshops and brainstorming sessions

Experience managing other researchers and/or agency partners

Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space

Superior communication and interpersonal skills, including facilitation, presentation, storytelling

Has experience conducting in-person research (e.g., intercepts, focus groups, interviews)

Be comfortable in the unknown and have a natural curiosity and desire to seek answers

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Responsibilities

Demonstrating and Applying Discipline Knowledge

Partner closely with designers and stakeholders to understand design questions, identify gaps in data, and use research to bring designs to life

Clearly explain research decision and findings to potential users, your team, and stakeholders

Identify future opportunities by keeping up to date with research methodology, design trends, societal shifts, and new technology

Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

Provides subject matter expertise, including design of experiment, qualitative research methodology, and data triangulation to help meet user goals

Measurement & Analytics

You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights.

Ability to conduct user research, collect and synthesize quantitative and qualitative feedback and translate into an actionable design strategy

Comfortable with multiple qualitative, quantitative and mixed-method research, like surveys, usability testing, multivariate testing, A/B testing, etc.

Able to inform options/variables for A/B or multi-variate testing

Managing Work, Projects, and Policies

Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)

Successfully manages multiple assignments at once

Accepts critique and critiques work of others in a helpful and professional manner

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Additional Responsibilities

Works independently with minimal supervision, but knows when issues should be escalated to manager

Develops relationships with members of other teams, and leverages those relationships to answer questions

Presents work with clarity and confidence; explains complex matters so that others can understand them

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