About the PositionThe Jr. IT Support Engineer reports to the Sr. Director, Enterprise IT and will play an integral role maintaining key FiscalNote systems and supporting the employees who use them. You will work across the entire company and focus on empowering our employees to use our IT technologies to their fullest potential. This is a hands-on position, in which the individual will troubleshoot Level 1 IT requests alongside existing and future IT Support staff.About the TeamThe FiscalNote IT team is responsible for all FiscalNote employee technology needs. In addition, the team supports our various collaboration platforms, email, identity, and productivity software. As a technology company, we strive to bring in the most modern tools on the market that meet all current security standards while also offering the best possible experience for our employees. We support FiscalNote employees in the US and around the world.About YouYou are a technology expert who enjoys solving problems for end users. You have excellent communication skills and can problem-solve over the phone, in person, or via email/chat. You have a desire to learn new things and love keeping employees happy. You thrive in a dynamic environment where you have constant exposure to new technologies and ever evolving duties.What To Expect In This Position

Provide onsite IT support in FiscalNote s Washington, DC office Monday - FridaySupport remote employees virtually via Zoom / Google MeetWork within FiscalNote s internal ITSM solution, ensuring established SLAs are met and requests are correctly routedSupport core IT systems including but not limited to, FiscalNote s collaboration suite, identity management, Mobile Device Management (MDM), and AntivirusManage IT inventory, ensuring devices are effectively inventoried, deployed, and monitoredOnboarding and Offboarding of FiscalNote employeesCreate accounts and deploy workstations to new and existing employeesTroubleshoot and solve common user problemsBe able to manage critical issues outside regular work hoursWhat Sets You Apart

2-4 years of relevant hands-on experience with IT Service Desk or SupportStrong written and verbal English communication skillsStrong troubleshooting skills in MacOS and WindowsExperience with both Google Workspace and MS Office 365Experience with an enterprise-level ITSM platform (FreshService preferred)Ability to troubleshoot basic local network related issuesMust possess strong organizational, prioritization and people skillsAvailable for on-call dutiesExcited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!

FiscalNote is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact ...@fiscalnote.com, we'd be happy to connect!As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to ...@fiscalnote.com to let us know the nature of your request.About FiscalNoteFiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter most to them. To learn more about FiscalNote and its family of brands, visit

FiscalNote.com

and follow @FiscalNote.At FiscalNote, we Lead with ValuesKnow your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the FamilyFiscalNote is continuing to hirenew talent,with all interviewing and on-boarding done virtually due to COVID-19. Newteam members, along with our current staff, will temporarily workremotely (unless communicated otherwise).Company BenefitsFiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at

.FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit

www.DHS.gov/E-Verify

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