Operational Service Readiness Coordinator, Ageatia Global Solutions, Baltimore, MD
Ageatia Global Solutions -
Baltimore, MD,
US
Operational Service Readiness Coordinator
Date Posted: 2024-05-15
Job description
PURPOSE:
Manages, defines, designs, and develops system requirements. Performs trade-off analyses of performance, life-cycle cost, risk and other system or program requirements. Assesses architecture. sub systems and current hardware limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility. Defines system support requirements. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. Performs engineering studies and analyses, analyze system problems in support of development, develop system implementation solutions. Develops concepts, provides requirements analyses, performs modeling and simulations, cost estimations, cost benefit analysis, familiar with engineering standards and industry best practices. Conducts COTS hardware and software interoperability, new technologies assessments, statistical studies, predictive analysis, project planning, script development, etc.
ESSENTIAL FUNCTIONS:
30% Identifies program objectives and technical development strategy; prepares System Engineering Management Plan, Work Breakdown Structures, master schedules, and key performance parameters. Develops and implements risk and opportunity management plans, identifies risks, assesses risks, develops mitigation plans, disaster recovery and tracks risks. Oversee the planning, design and implementation of system engineering projects.
20% Plan, develop and lead systems engineering project and efforts.
15% Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services, and support the root cause analysis. Develops and follows standard operating procedures for common tasks to ensure quality of service.
15% Manages customer and stakeholder needs, generates and develops requirements, and performs functional analysis. Fulfills business objectives by collaborating with network staff to ensure reliable software and systems.
10% Acts as a mentor for junior and senior team members.
5% Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.
5% Expands engineering job knowledge and leading technologies by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; educational opportunities and participating in professional societies.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
ccommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree
Education Details: Information Technology, Computer Science or related field
Experience: 10 years of relevant IT systems engineering experience.
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
Licenses/Certifications
ITIL Foundations v3 within 180 Days Pref
Top 5 Required Skills:
Effective Communication, Presentation Skills, Project Management, Kanban and Scrum Experience, ITIL Knowledge, and IT Infrastructure knowledge
Manages, defines, designs, and develops system requirements. Performs trade-off analyses of performance, life-cycle cost, risk and other system or program requirements. Assesses architecture. sub systems and current hardware limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility. Defines system support requirements. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. Performs engineering studies and analyses, analyze system problems in support of development, develop system implementation solutions. Develops concepts, provides requirements analyses, performs modeling and simulations, cost estimations, cost benefit analysis, familiar with engineering standards and industry best practices. Conducts COTS hardware and software interoperability, new technologies assessments, statistical studies, predictive analysis, project planning, script development, etc.
ESSENTIAL FUNCTIONS:
30% Identifies program objectives and technical development strategy; prepares System Engineering Management Plan, Work Breakdown Structures, master schedules, and key performance parameters. Develops and implements risk and opportunity management plans, identifies risks, assesses risks, develops mitigation plans, disaster recovery and tracks risks. Oversee the planning, design and implementation of system engineering projects.
20% Plan, develop and lead systems engineering project and efforts.
15% Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services, and support the root cause analysis. Develops and follows standard operating procedures for common tasks to ensure quality of service.
15% Manages customer and stakeholder needs, generates and develops requirements, and performs functional analysis. Fulfills business objectives by collaborating with network staff to ensure reliable software and systems.
10% Acts as a mentor for junior and senior team members.
5% Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.
5% Expands engineering job knowledge and leading technologies by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; educational opportunities and participating in professional societies.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
ccommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree
Education Details: Information Technology, Computer Science or related field
Experience: 10 years of relevant IT systems engineering experience.
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
- Knowledge, Skills and Abilities (KSAs)
- Knowledge of programming languages and web based technologies., Expert
- Proficient in Microsoft Office applications., Expert
- bility to collaborate to solve technical problems across teams., Expert
- Excellent communication skills both written and verbal., Expert
Licenses/Certifications
ITIL Foundations v3 within 180 Days Pref
Top 5 Required Skills:
Effective Communication, Presentation Skills, Project Management, Kanban and Scrum Experience, ITIL Knowledge, and IT Infrastructure knowledge