Benefits:
Competitive salary
This position is not telework eligible. All shifts are onsite. The Office of Lottery & Gaming is a full time 24hrs, 365 day operation. The position requires someone who can work Holidays and weekends (Saturday and Sunday).
Complete Description:
I. Major Duties and Responsibilities The resource is to perform tasks and assignments related to the management and operations of drawings for on-line games, second chance drawings and special event drawings. Duties include, but are not limited to:
-Updates the Multistate Lottery Association (MUSL) and Draw Reporting Systems with sales and winning numbers for multistate lottery games. Maintains contact with Draw Manager, Draw Auditor and Lottery.
-Assists Information Technology staff in providing basic computer and systems support to Gaming Systems vendor. Assists IT Specialists with- providing technical assistance and support for incoming queries and issues related to computer software and hardware.
-Executes and monitors daily Data Warehousing program.
-Conducts preliminary IT inquires and issue tracking for users.
-Maintains asset inventory for Lottery IT department.
-Assists the IT Specialist in installing and configuring computer software, installing computer hardware peripherals, including the setup of network printers, monitors and mobile devices and provides assistance to the QA groups in UAT testing as assigned.
-Perform other related duties as assigned. Knowledge Required
Extensive knowledge of the functions of various computer operating systems to monitor activities internal to the systems and in searching for and identifying problem conditions that affect system operating efficiency in accepting and processing jobs. Knowledge of Microsoft Office and operating features of a personal computer. Skill in the use of a computer keyboard. General knowledge of File Transfer Protocol (FTP) and Virtual Private Networks (VPN) in order to transfer data securely. Knowledge of network file system and USB file transfers to transfer data from internal control system to a thumb drive and then to network file server. Ability to maintain accuracy in performing repetitive work where speed and accuracy are of importance. Experience in Information Technology environment on Microsoft Windows environment.
Knowledge necessary to diagnose and solve simple computer system problems. Incumbent must be able to learn new IT techniques within a reasonable time frame.
Ability to effectively comprehend SOPs, reports, test scripts, and other related materials. Physical Demands The work is performed in a typical office setting. Educational Requirements High School Diploma
Other Significant Facts:
This position is considered essential. The incumbent must be available to work a rotating 40-hour shift (including weekends and holidays) to provide coverage for the OLG Operations Center. The Operations Center is open from 7:30 a.m. to 1:00 a.m., 7 days a week. The Shift Schedule is prepared monthly by management.
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