Job DescriptionThe help desk technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.Manage customer support requests via email and incident management system, escalating as appropriate and following up to resolutionProvide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to support requests through the incident management systemProvides resolution to commonly known issuesLogs call and issues into the incident management system, and escalates the calls and issues to Tier 3 support when necessaryMay require flexible weekend and/or evening shift work as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com .To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .Skills and RequirementsA minimum of three (3) years of related experienceA minimum of two (2) years related experience working on civilian federal government agency contract(s)Knowledge of networking, Windows 10, desktop and laptop computing equipment and peripheralsFamiliarity with Remedy, ServiceNow, or a similar ticket/incident management systemKnowledge of network and local printer troubleshooting and configurationKnowledge of the following: Citrix, McAfee, MS Office Suite, and internet browsers A+ certification nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ...@insightglobal.com.