Job Title Lead Member Service Representative Purpose of the Job service standards, policies , team development, and MSR coaching. The Lead MSR I must have working knowledge of all Credit The Lead MSR I must act as a positive role Essential Functions and Responsibilities Schedules MSR operations to assure that sufficient staff coverage is available during service hours. Assigns projects to team members and confirms that tasks are completed. Other Duties and Responsibilities Assists with other tasks and projects as assigned. Knowledge, Skills, and Abilities Must have sound understanding of standard concepts, practices, procedures, regulations and compliance requirements within the financial services environment excellent verbal and written English communication skillsStrong interpersonal skills required Previous sales experience preferred Must have good arithmetic skills Must have basic personal computer skills Must have ability to understand all business processes within the credit union Must have ability to work well under pressure in a goal oriented environment Physical Requirements Education and Background A minimum of 2+ years related experience in the retail industry, with financial services preferred Supervision experience preferred Location Wytheville - Wytheville, VA 24382 US (Primary)