** Customer Service Sup**

**Job Category****:** Production **Requisition Number****:** CUSTO01274 Showing 1 location **Job Details**

**Description**

The Customer Service Supervisor will supervise the Customer Service Rep and ensure that goals and clients requirements are being communicated

***Supervisory Responsibilities:***

* Supervise Customer Service Rep

**Duties/Responsibilities:**

* Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.

* Ensures that appropriate actions are taken to resolve customers problems and concerns.

* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

* Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.

* Ensures that goals of Customer Service Reps are being met.

* Performs other related duties as assigned.

**Required Skills/Abilities:**

* Excellent communication skills including active listening.

* Service-oriented and able to resolve customer grievances.

* Proficient computer skills with the ability to learn new software.

* Knowledge of, or ability to learn, product, service, or area of customer service specialization.

**Education and Experience:**

* High school diploma or equivalent.

* Customer service experience required.

* Some experience with the product or service to which the specialist will be assigned preferred.

* Prior supervision is a plus

**Physical Requirements:**

* Prolonged periods sitting at a desk and working on a computer.

* Must be able to lift up to 15 pounds at times.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)