Position InformationFunctional TitleSr. Manager, Learning & DevelopmentRecruitment Category TypeStandardFunctional CategoryUtility ServicesGradeGS.15FLSA StatusExemptRequisition Number24-0290Number of Vacancies1Job LevelDivision ManagerJob CodeN/AJob Description SummaryThe Division Manager, Learning & Development plans and manages employee development programs, various business and technology-oriented projects, and strategic initiatives for the Utility Services and Production Departments.Organization NameUtility Services Learning & DevelopmentReports toDirector, Utility ServicesFull or Part TimeFull TimeIf Part Time how many hours per weekRegular or TemporaryRegularPosition End Date (if temporary)Work ScheduleMon. Fri.7:30 AM to 4:00 PMPosition LocationLaurelPosition Summary InformationGeneral SummaryTheSr. Manager, Learning & Developmentplans and manages employee development programs, various business and technology-oriented projects, and strategic initiatives for the Utility Services and Production Departments.The training and development programs support Meter Readers, Utility, Collection and Pipe Technicians, Meter Mechanics, Career Ladder roles, Facility Technicians, Electrical/Mechanical, Instrumentation, and other related positions.Essential FunctionsPrepares and administers the budget of the DivisionDesigns beneficial training programs that mobilize the Utility Services & Production Teams closer to achieving their overall goalsCoordinates and/or conducts training for Utility Services & Production DepartmentsManages all operations related to training and employee developmentManages the pre-employment testing processManages key pilot projects and strategic initiatives for Utility Services and Production Departments, as well as potential joint ventures with other utilitiesDevelops work standards utilizing work measurement proceduresRegularly interfaces with strategic management offices to ensure the Utility Services and Production Teams are on track with implementing teamwork plansResearches and makes recommendations on best practices for adoption within the Utility Services and Production TeamsEstablishes, updates, and implements procedures to ensure overall Division efficiency and productivityMeasures customer satisfaction and other key metrics for the TeamResearches and reviews new technology applicable to the business processes of the TeamSupervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending terminationOther FunctionsPerforms related duties as requiredWork Environment And Physical DemandsBusiness casual office settingRequired Knowledge, Skills, And AbilitiesComprehensive knowledge of the corporate business in financial planning, the utility services business, technology orientation, and the environmentAbility to plan, manage, and coordinate the activities of a complex diversified utility organizationGood interpersonal communication skillsEffective verbal and written communication skillsAbility to design and conduct internal training for Utility Services and Production employeesMinimum Education, Experience RequirementsBachelor s degree and 8+ years experience in the design and delivery of adult training and education3+ years of management experience that includes employee supervisionORHigh School diploma (or equivalent) and 12+ years experience in the design and delivery of adult training and education3+ years of management experience that includes employee supervisionAdditional RequirementsCompletion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafterPreferencesDemonstrated experience delivering field skills training (utility and/or construction workforce talent) preferred.Experience preparing and managing budgets is highly desired.Advanced degree in Education, Instructional Design, or Organizational DevelopmentCertification as a Certified Human Performance Improvement ( HPI ) Professional or Certified Professional in Learning and Performance ( CPLP ) or similarCertified in recognized learning model/program(s)Work experience in a utility environmentSalary$110,822 - $188,397Posting Detail InformationEEO StatementAN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYERIt is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.Close Date06/06/2024Open Until FilledNoSpecial Instructions to ApplicantsAdditional InformationAll applicants selected will be subject to drug screening and a background check/verification.Applicants may be requested to prepare and deliver a training session as part of the interview process.Supplemental QuestionsRequired fields are indicated with an asterisk (*).Will you, now or in the future, require sponsorship for employment visa status?YesNoAre you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?YesNoApplicant Documents Required DocumentsResumeCover Letter/Letter of ApplicationOptional Documents