Mindbank Consulting Group has anticipated needs for Tier I Help Desk Technicians to support a Navy client in Arlington, Virginia . Candidates must have an active Secret clearance and at least two years of relevant experience . This position is 100% onsite; travel to offsite locations in the area will be required. The salary range is $65,000 to $72,000 and is based on each candidate's skills and professional experience.

Tier I Helpdesk Technician Responsibilities:

• Provide in person or phone technical support to end users for laptops, desktops, mobile phones, and account issues.

• Perform office IT equipment setup or iPhone setup.

• Must have experience with troubleshooting, problem escalation, MAC requests and inventory, as related to working in a helpdesk environment.

• Must have detailed knowledge of IT service management (ITSM) and help desk tools.

• Will assist in administrative duties as well as all other duties as assigned.

• Travel to off-site locations is required for customer support.

Tier I Helpdesk Technician Qualifications:

Please make sure your resume includes technical details about your professional experience.

• An active Secret Clearance is required.

• Two (2) years of recent, professional IT support experience, including knowledge of PC operating systems, networking, work on a help desk team, mail standards, and some knowledge of application support is required.

• Security+ Certification is a plus.

• Demonstrate the ability to communicate orally and in writing.

• Professional phone etiquette is required, and a positive customer service attitude is a must!