Computer Support Specialist

Tracking Code 16702 Job Description

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 1,800 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #51 on Engineering News-Records list of the Top 500 Design Firms.

Great opportunity at a top 50 Engineering firm to expand technical knowledge of hardware, software and cloud solutions. Successful candidate will interact with our employee owners daily to ensure they can perform at their highest level. As we expand digitalization there is opportunity to implement and support the most cutting-edge solutions. Perform technical research and development to enable continuing innovation within Information Systems environment. Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

**Essential Functions and Responsibilities**

* Provide end user support and troubleshooting

* Maintain and administer Microsoft Desktop environment, including setup, configuration, daily monitoring, troubleshooting and performance analysis

* Understand and support Microsoft local and cloud-based software like Windows, OneDrive, SharePoint, Teams, etc.

* Perform software installation including local desktop installation, server installation, LAN/WAN deployments

* Manage software procurement, maintenance, and audit process

* Maintain current industry knowledge of development concepts, best practices and procedures for Microsoft desktop, software, and cloud solutions

* Coordinate the testing and implementation of all changes, repairs, and upgrades

**Nonessential Functions and Responsibilities**

* Perform other related duties as assigned

Required Experience

* Bachelors degree in Information Systems or related field

* 2+ years of direct Microsoft solution experience

**Preferred Experience**

* Experience with software asset management, help desk ticketing, software deployment

* Experience with Microsoft stack of software solutions including operating system, Office 365, SharePoint, Teams, etc.

* Experience with Autodesk and Bentley Solutions

* Experience with Apple Devices

* PowerShell experience a plus

**Working Conditions**

Work is performed within a general office environment. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

**Job Competencies**

* Adaptability

* Analytical thinking/Problem Solving

* Client Focus

* Communication

* Job-Focused Learning

* Quality Service

* Time Management

**JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.**

Job Location Hunt Valley, Maryland, United States Position Type Full-Time/Regular ** Apply**

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