Role Description Summary

The Network Infrastructure Engineer is a role in the SES Networks Operations Engineering group in which the candidate is responsible for the management and enhancement of the production Global Network Infrastructure. The engineer will gain a broad knowledge of the SES Networks product range as well as SES Networks global core infrastructure. The primary objective of this role is to ensure SES Networks customers are provided the highest quality service throughout their lifecycle.

Primary Responsibilities / Key Result Areas

Responsible for SES Networks Core infrastructure operation and enhancement.

Develop procedures and training materials for the Network Operations Centre

Accountability for network training given to the Network Operations Centre

Interact with other operational groups and support coordination of projects.

Work with various other engineering groups and provide feedback/feature request to improve customer products.

Interact with vendors to resolve problems and bugs, perform hands-on testing and troubleshooting.

Audit and assess network against customer service requirements and best practices.

Adhere to delivery schedules and manage time accordingly

Proactively expand areas of knowledge and seek out new experience

Development of internal technical support documentation and procedures.

Develop and integrate tools and reporting for NOC.

Formulate network management strategies.

Occasional off hours maintenance work supporting different time-zones for critical network events.

Provide Level 3 support for Network Operations Centre

Ad-hoc tasks as assigned by line manager

Qualification & Experience

BS degree in Engineering or Computer Science required

Juniper certifications and experience, preferred e.g. JNCIP-SP / JNCIE-SP or equivalent experience preferred.

Cisco certifications, e.g. CCNP/CCIE, or equivalent experience preferred.

Minimum of 7 years experience in IP internetworking, preferably with 3 or more years in the satellite arena or a service provider environment

Extensive TCP/IP and routing knowledge (BGP,OSPF,ISIS,BFD)

5+ years of experience in MPLS, Layer 2 / 3 VPNs, VPLS, Carrier Ethernet, CoS/QoS and IPsec

5+ years of experience of deployment experience of Quality of Service within a network.

Familiarity with the MX, SRX, EX Juniper product lines.

Experience in WAN Optimisation Products.

Experience with Unix / Linux systems administration and creation shell scripts to automate tasks

Network analysis and management experience using SNMP, NTP, DNS, SSH, etc.

Expert level troubleshooting and debugging skills.

Ability to design, plan, coordinate network maintenance and installation windows.

Experience of integrating communication systems with multiple vendor components

Experience with physical design best practices, e.g., rack installation, cabling and management

Experience in a start-up environment and proven track record of working on complex projects with multiple reporting lines

Experience of dealing directly with customers and understand how to manage expectations

A working knowledge of Satellite Systems a bonus

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