Customer Support Engineer, North Point Technology, Chantilly, VA
North Point Technology -
Chantilly, VA,
US
Customer Support Engineer
Date Posted: 2024-06-06
Job description
***This job requires active TS/SCI clearance. Please apply only if you have an active TS/SCI clearance. ***
North Point Technology is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location.
Primary Responsibilities:
North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer's most difficult problems.
At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.
Come join us! Apply with North Point Technology today!
North Point Technology is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location.
Primary Responsibilities:
- Respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
- Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
- Monitor system performance and take corrective actions as required
- Investigate and resolve user application access issues.
- Resolve name change issues by updating system directory/LDAP (OUD) with appropriate attribute changes from customer database.
- Document incidents, workaround, root cause analysis, and corrective actions
- Perform system checkouts and testing of system upgrades and patches in the operational environments
- Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
- Independently represent the program in supporting consumer or mission partner maintenance activities
- Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
- Review and report meaningful metrics
- Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.
- BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree
- Top Secret security clearance
- Experience with the operations of IT help desk (all tiers)
- Strong Linux/UNIX command line experience
- Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
- Ability to quickly learn new software and IT concepts
- Strong problem solving and decision making skills
- Ability to work autonomously as well as an integral member of a team
- Ability and willingness to work the schedule, overnight Panama shift schedule (6p - 6a) to include weekends.
- Clearance Requirements
- Active Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.
North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer's most difficult problems.
At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.
Come join us! Apply with North Point Technology today!