Medical Front Desk Representative, Neighborhood Health, Arlington, VA
Neighborhood Health -
Arlington, VA,
US
Medical Front Desk Representative
Date Posted: 2024-05-28
Job description
PRIMARY FUNCTIONS: Under the supervision of the Medical Office Manager and/or Medical Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintains records and accounts. Promoting Neighborhood Health services according to patient needs.
Demonstrates commitment to Neighborhood Health s mission of improving health and advancing health equity in Alexandria, Arlington, and Fairfax by providing access to high-quality primary care regardless of ability to pay.
DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job).
Demonstrates commitment to Neighborhood Health s mission of improving health and advancing health equity in Alexandria, Arlington, and Fairfax by providing access to high-quality primary care regardless of ability to pay.
DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job).
- Greets patients, families, and visitors in a courteous, friendly, and professional manner.
- Effectively utilizes the Electronic Medical Record (EMR) to register new patients and updates existing patient information including demographics, rendering provider, eligibility & insurance information, pharmacy, and other required fields.
- Provides patient forms and other necessary documents and then check them over to ensure that required fields are completed appropriately.
- Answer telephones promptly ensuring that all in-coming lines are always covered.
- Verifies patient eligibility and insurance coverage prior to every visit.
- Collects co-pays or deductibles prior to the patient being seen by the provider per established policies and procedures.
- Informs patient of their outstanding balance, noted in the EMR, collect said balance, and issue receipts when payment are collected.
- Provides excellent customer service, handle patient complaints or escalate to Front Desk Representative III and/or Office Manager.
- Act as a liaison for patients and staff with questions or concerns related to mobile applications including Healow and/or other services offered by Neighborhood Health in lieu of Front Desk Lead and Office Manager.
- Works closely with Medical and Nursing staff to ensure smooth patient flow and cut down on wait time.
- Provides patients with support and guidance as needed.
- Maintains patient waiting areas, office files, and front-desk areas in a manner that is consistently organized, neat and welcoming throughout the day.
- Attends scheduled staff meeting and other meetings as needed.
- Adheres to Neighborhood Health Policies and Procedure.
- Maintain confidentiality of all patient records (HIPAA compliance).
- Assists with developing, coordinating, and/or recommending improvements in program area.
- May be assigned to various projects to advance the development or program area.
- May be asked to assist during weekend or evening.
- May be assigned to other office locations.
- Able to work under minimal supervision.
- Other duties may be assigned.
- High school graduate/GED with a minimum of 2 years experience in customer service or administrative work in medical office settings.
- Ability to relate to patients, through familiarity with medical terminology.
- Demonstrated ability to build and maintain good customer rapport.
- Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.
- Experience with information technology, electronic health records, medical records, culturally diverse. populations, and care of underserved populations.
- Knowledge of the local healthcare environment.
- Bilingual in English and Spanish preferred.