Our Opening and Your Responsibilities METTLER TOLEDO is hiring a Technical Application Support Specialist for our Laboratory product line in the Columbus, Ohio area who will provide technical and application support for a specific discipline of the Laboratory group: Weighing and Analytical Instruments . This specialist will work primarily with customers, but also sales, service, and marketing colleagues, to support pH meters, moisture analyzers weighing products and LabX Software. Within this role, you will:

* Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.

* Perform, document, and report on experiments in the laboratory in support of end-users, sales personnel, and marketing. Provide training to customers, sales, service, and other lab colleagues.

* Travel with instrument sales specialists on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.

* Work with instrument sales specialists on any repeatable product quality issues, including reporting to the PO, as well as follow-through to resolution and reporting back to the field.

* Perform remote product and application demonstrations via WebEx and recorded video sessions.

* Properly interact with SAP software and accurately record necessary contact, product, and sales information.

* Assist with development of marketing and technical materials.

* Travel opportunity up to 50% to conduct trainings at customer sites. Not required.

* A Bachelor's degree (B. A. or B.S.) in Chemistry, Biology, or Physical Sciences.

* Two years or more of technical support or technical training experience.

* Excellent customer service skills to interact with internal and external customers via phone, email and online chat.

* Must have solid written and verbal (English) communication skills to both present and write product-related documents and white papers.

* Skilled in M/S Office skills including Excel, Word, Outlook and PowerPoint.

* Medical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire

* Tuition reimbursement, employee wellness programs, plus other perks and discounts

* Parental and caregiver leave policies

* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

* Global market strength and worldwide leadership in weighing

* A brand name that is identified worldwide with precision, quality, and innovation

* Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

Location

Ohio