Repair Coordinator II, The Fountain Group, Lanham, MD
The Fountain Group -
Lanham, MD,
US
Repair Coordinator II
Date Posted: 2024-06-01
Job description
Job Description:
- Pay is $22 per hour.
- 3- month assignment that will extend up to 2 years based on performance.
- Onsite role (8:30am- 5:00pm Monday - Friday).
- The Federal Technical Center (FTC) is the premier subscriber depot dedicated to providing world-class subscriber service to the U.S. Federal Government Market Division customer base.
- The scope of this position is to bill, package and ship customer two-way radio communication devices for service in a Depot environment.
- Individual must be goal oriented, self-motivated, and able to manage all tasks with a high degree of accuracy and attention to detail.
- Possess a desire to ensure timely processing of activities for total customer satisfaction with a focus on service level, ISO9001, and organizational objectives.
- Ability to interface with all FTC teams, Service Arms, and Customer base with assertiveness and a positive attitude.
- Experience with billing, packaging, and shipping of customer owned equipment.
- Ability to multitask and maintain attention to detail is a must to ensure timely processing of activity and Customer Satisfaction.
- Excellent written and oral skills are critical.
- Strong organizational and prioritization skills are required.
- Ability to work well in a team environment, with ability to demonstrate professionalism with all responsibilities.
- Must possess strong computer skills, phone skills, the ability to take direction and work with superiors, take initiative and drive for results.
- Must be flexible and have the ability to maintain a positive attitude while managing a heavy workload. During peak times, overtime may be available.
- Ability to type a minimum of 30 wpm.
- Strong written and verbal communication skills.
- Strong organizational skills and ability to handle multiple tasks.
- Ability to address challenges associated with service level cycle time with all levels of FTC personnel,
- Ability to work successfully in a fast-paced environment under time constraints to achieve customer service level cycle time requirements and business objectives.
- Strong working knowledge of Google Suites/ excel.
- Ability to master the FTC's Service Operating System.
- Accountability for work and actions.
- Ability to maintain a positive attitude, especially during stressful situations.
- Ability to be individual contributor and team player.
- Ability to work and make decisions with minimal supervision.
- Ability to lift at least 30 lbs.