Overview

About TEKsystems and TEKsystems Global Services

We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

General Description

Reporting to the Sr. Manager and Regional Controller, the Manager of Operations Support (MOS) is responsible for providing and ensuring that their team provides the highest level of customer service, to external customers as well as corporate and field office employees.

The MOS is a proficient expert in the management and collection of customer accounts. In addition, the MOS is responsible for the day to day supervision and development of the members of their team. The MOS also acts as an escalation point for team, office and account issues.

Qualities include: Building team and customer relationships, developing employees, conflict resolution, professionalism, the ability to employ the TEKsystems' communication model as appropriate, and the ability to adapt to changes in the workplace.

Responsibilities

Essential Functions of the Manager of Operations Support

• Primarily responsible for the technica