The Associate Project Manager (APM) is responsible for the compliance, execution, and operational results for assigned accounts and/or projects. This role ensures that all project milestones are completed on time guaranteeing customer satisfaction and compliance to program deliverables.

Responsibilities:

• Develops and demonstrates a deep understanding of assigned program/project objectives and is the subject matter expert on all things relating to assigned program or project.
• Enhances the account metrics through continuous process improvement to drive successful outcomes; works with team members and managers to develop and maintain repeatable metrics for both internal and external reporting and performance benchmarking.
• Participates in and/or leads assigned customer reviews, scheduled calls, huddles, discussions, and resolves with urgency any program/project level escalations.
• Pro-actively identifies potential risks and opportunities, implementing solutions in a timely manner; clearly understands when to seek additional support from management.
• Effectively manages all assigned projects and tasks including but not limited to:
  • Planning
  • Forecasting
  • Installation/project schedule and labor timelines
  • Inventory management if applicable
  • Vendor and customer deliverables
  • Statements of work
  • Scopes of work
• Works closely with other internal teams, providing visibility to forecasted material, logistics, or external labor as required.
• Resolves escalated financial issues, reconciles overpayments/underpayments through audits ensuring completeness and accuracy, tracks errors for improvement before approval process.
• Identifies new and additional sales opportunities with assigned clients and communicates to our internal sales team.
• May assign work or change daily priorities of other team members based on business need with manager support.
• Prepares documents to communicate with customer, team, and manager as needed on issues and trends related to program/project success.
• Uses available data and analytics to make informed decisions regarding processes, assignments, and focus areas on assigned programs or projects. Offers suggestions to improve data-driven analytics.
• Documents work and project/program details in designated database; uses customer and company data sites to generate reports as needed ensuring data from Loeb and customer are aligned.
• Works with Program Manager, Project Managers or Manager to help define and develop methods and procedures, implement best practices, and ensure the procedures are enforced on projects.
• Identifies regular customer communication needs and provides proactive updates according to those needs, as well as answering any incoming communication directly from the customer.
• Responsible for meeting or exceeding financial related goals as defined by the program or project.

• 2- year college degree or industry specific experience.
• Minimum of 2 years Project Coordination, or 3 years direct customer service facing including experience with problem resolution or 1 year project management experience.
• Proficiency using MS Office, using MS Office, including but not limited to Outlook, Excel, Word, PowerPoint, Smartsheet.
• Ability to work unique schedules based on assigned projects including some work outside core hours.
• Travel as needed for client meetings and locations; anticipate up to 25% travel.