Consumer Directed Services Manager - Virginia Medicaid, Kaiser Permanente, Hyattsville, MD
Kaiser Permanente -
Hyattsville, MD,
US
Consumer Directed Services Manager - Virginia Medicaid
Date Posted: 2024-05-13
Job description
Description: Job Summary:
The Manager of Outpatient Continuing Care is responsible for supervising and managing teams of personnel who support case management of various member populations in the outpatient or community setting. These populations include, but are not limited to special needs populations, members with complex needs and members with general case management needs. This position ensures compliance with NCQA, state, federal and other regulatory accreditation standards. The Manager of Outpatient Continuing Care responsible for consumer-directed services ensures oversight and is the chief liaison with the Fiscal/Employer Agent. This position focuses on all areas of consumer-directed services including patient pay payment issues, fraud allegations, and reporting suspected fraud, waste, and abuse.
Essential Responsibilities:
Experience
Education
License, Certification, Registration
Additional Requirements:
Preferred Qualifications:
Primary Location: Maryland,Hyattsville,New Carrollton Administration
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-MAS-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: New Carrolltn Admin - UR-Critical Care-Apache Prgm - 1808
Pay Range: $130900 - $169290 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
The Manager of Outpatient Continuing Care is responsible for supervising and managing teams of personnel who support case management of various member populations in the outpatient or community setting. These populations include, but are not limited to special needs populations, members with complex needs and members with general case management needs. This position ensures compliance with NCQA, state, federal and other regulatory accreditation standards. The Manager of Outpatient Continuing Care responsible for consumer-directed services ensures oversight and is the chief liaison with the Fiscal/Employer Agent. This position focuses on all areas of consumer-directed services including patient pay payment issues, fraud allegations, and reporting suspected fraud, waste, and abuse.
Essential Responsibilities:
- Manages and directs case managers and support staff to ensure case management activities are applied in a consistent and effective manner.
- Oversees day to day activities of assigned staff, to include staff scheduling, caseload assignment and appropriate utilization of resources.
- Conducts case level reviews and provides feedback to staff on a regular basis.
- Ensures member benefits are interpreted and applied correctly and in compliance with state and federal regulations.
- Partners with other members of the UMOC and Continuing Care teams to develop and implement collaborative processes.
- Supports professional growth by providing education, training and appropriate resources.
- Conducts performance evaluations, provides coaching and acts as a mentor to direct reports.
- Performs other related duties as assigned.
Experience
- Minimum five (5) years of experience in a clinical setting.
- Minimum two (2) years of experience in Case Management.
- Minimum four (4) years of supervisory or management experience.
Education
- Bachelors degree in nursing, health care administration or related field required for RN candidates.
- Masters degree in social work required for LCSW candidates.
License, Certification, Registration
- This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire.
- Licensed Clinical Social Worker (Virginia) within 3 months of hire OR Compact License: Registered Nurse within 3 months of hire OR Registered Nurse License (Virginia) within 3 months of hire
- Registered Nurse License (District of Columbia) within 3 months of hire OR Licensed Social Worker (District of Columbia) within 3 months of hire
- Licensed Clinical Social Worker - Certified (Maryland) within 3 months of hire OR Compact License: Registered Nurse within 3 months of hire OR Registered Nurse License (Maryland) within 3 months of hire
Additional Requirements:
- Proficient in computer applications including Microsoft Word, PowerPoint and Excel required.
- Strong interpersonal skills, with good verbal and written communication skills required.
- Skills in problem-solving and collaboration with other professions/ disciplines required.
Preferred Qualifications:
- Experience working with various member populations in a community setting preferred.
- Working knowledge of or experience working with state Medicaid / Medicare plans preferred.
- For the consumer-directed services manager role, prefer candidate with a minimum of three (3) years of experience working in a consumer-driven service organization specifically focused on Medicaid and/or disabled and/or other vulnerable member populations preferred.
- Masters degree in nursing, health care administration or related field.
- Certification in Case Management from Commission for Case Manager Certification preferred.
Primary Location: Maryland,Hyattsville,New Carrollton Administration
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-MAS-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: New Carrolltn Admin - UR-Critical Care-Apache Prgm - 1808
Pay Range: $130900 - $169290 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest