Neiman Marcus Group is a relationship business that leads with love in everything we do for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

The Personal Stylist is responsible for acquiring, cultivating, and maintaining relationships with loyal and high potential clients through curated, personal luxury experiences. Personal Stylists are style and wardrobe experts that can sell across all divisions, both in-person and through digital selling. Deeply committed to fostering client relationships by creating the ultimate client experience, with intimate and ongoing personalized connection, inside and out of Neiman Marcus.

What You ll Do

Relationships and Experiences

• Fosters and deepens client relationships in a personalized way
• Partners with clients in creating their style and addressing their needs
• Anticipates the clients needs based on personalized knowledge before the client even asks
• Interacts with clients by appointment and visits clients outside of store for styling needs
• Driver of customer cultivation; responsible for creating individualized strategies to develop/nourish existing client base and foster/grow new client pipeline; Achieves top (loyal) client retention goal (KPI)
• Establishes and maintains a strong local community network through philanthropic involvement, partnerships as well as attending social and seasonal events
• Strategically leverages Private Client Relations/VIC experiences for Top and High potential clients
• Partners with Personal Stylist Manager to strategize, plan and deliver extraordinary and personalized events for their clients
  
  

• Provides highly personalized edits and advises client on fashion, trends, brands, and events
• Demonstrates elevated levels of passion, creativity, and style expertise
• Provides personalized recommendations based on expert product knowledge and deep understanding of client taste
• Combines an omnichannel approach and expert styling skills to sell merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Maximizes the benefits of the InCircle program for clients
• Achieves personal sales and average divisions sold per customer goals (KPI)
  
  

• Expert in selling across all categories and is knowledgeable about product
• 6-8 years of relevant experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Proven track record achieving business results
• Excellent oral and written communication skills
• Strong attention to detail
• "Win together" mentality
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holiday
  
  

• Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship
• Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly
• Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization
  
  

• Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers
• Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working
• Thinks creativity when faced with business challenges/opportunities; exhibits a can-do attitude and willingness to overcome challenges
• Proactively shares information, best practices, and new ideas with team to improve business and performance
• Uses critical thinking skills to analyze problems and to recommend viable solutions
• Personally, champions change initiatives, explaining benefits and challenges of change to team and others impacted
  
  

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Conveys energy and enthusiasm for Neiman Marcus Group and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes
  
  

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
  
  

• Posting Date: Jan 26, 2024
• Overtime Status: Non-exempt