**Manager, Technical Account Management- US**

* Bengaluru, Karnataka, India

* Full-time

* Department: Customer Services

**Company Description**

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 12M employees.

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

**Job Description**

**Position: Manager, Technical Account Management - US**

**Location: Bangalore, India**

We are looking for people who are sharp, creative and hardworking, with an unwavering desire to be the best.

Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and every market segmentation. Zscaler has been a leader in Gartners MQ for 9 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well-positioned to dominate this massively growing cloud security market.

**Qualifications**

**We need individuals that:**

Have proven leadership skills, possess both sound technical backgrounds, coupled with excellent business acumen. We are looking for someone who has a track record of leading high performing teams to achieve their goals. You must have solid people management skills, but also the ability to manage escalations, and work in the fast pace of a rapidly growing company, so a calm head in a crisis is a must. You will also be expected to work closely with our cross-functional teams in Support, Engineering, Ops, and sales, so collaboration and team ethics are essential.

* Provide input to the organizations strategic initiatives and drive these with the team

* Establish operational objectives and work plans and delegates assignments to subordinates

* Drive behavior, motivate, and above all, support the existing TAM team coach them, contribute to customer pursuits, get your hands dirty whatever it takes

* Hire and retain the best talent available

* Develop the team through training and certification

* Drive the implementation of the transformation and architectural roadmaps

* Working closely with the Customer Success Managers to drive project and engagement plans with your clients

* Provide technical leadership during major incidents

* Improve service availability, security posture and service consumption.

* Build a relationship with our clients.

* Resolve the more difficult technical issues and lingering issues our clients may have

* Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases

* Maintain client specific documentation. Incident response plans, architectural and deployment documentation

**The ideal candidate will have;**

* Preferred past experience hiring/building and defining roles for a world-class technical teams up to 15 members

* Our strong preference is a proven consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, VPNs, MPLS, SD-WAN or WAN Optimization.

* Direct management experience (3 years minimum) with demonstrated effective leadership in terms of improving supervision of costs, methods, and staffing.

* 10+ years experience in a technical role involving networking or information security.

* Intimate knowledge of HTTP, HTTPS, TCP and core networking protocols.

* Strong customer management skills during and post incident response and the ability to influence our clients choices.

* You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.

* Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage.

**Additional Information**

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Additional information about Zscaler (NASDAQ: ZS ) is available at .

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Manager, Technical Account Management- US

* Bengaluru, Karnataka, India

* Full-time