Financial Services Representative II, Carter Bank, Fredericksburg, VA
Carter Bank -
Fredericksburg, VA,
US
Financial Services Representative II
Date Posted: 2024-06-15
Job description
POSITION TITLE: Financial Services Representative II
FLSA STATUS: Non-Exempt
SUMMARY:
Engages and connects with customers, gathering customer information to acquire new relationships and grow/retain existing relationships while providing exceptional customer service to help resolve any questions or issues related to customer accounts or bank products and services.
ESSENTIAL JOB FUNCTIONS:
Provides a complete range of customer services, including opening new accounts, servicing existing accounts, cashing checks, taking deposits, accepting payments, completing withdrawals, balancing customer accounts, ordering checks, transferring funds from one account to another, originating specified loans, and other transactions
Engages customers, responds appropriately to opportunities to help customers by asking relevant questions, listening to needs, and directing to appropriate teammate, delivering exceptional customer experiences
Proactively submits referrals to branch associates and key partners
Effectively identifies and submits quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)
Assists with resolution of complex customer questions and problems, escalating for assistance if needed
Assists with monthly cash count, verifying and distributing cash and coins as required
Actively participates in executing the branch's strategic plan to grow core deposits and loans, fee income
Adheres to compliance, regulatory, security and operating policies and procedures
Assists and/or seeks overrides and exceptions as necessary
Reviews own and other associates' work to ensure accuracy as necessary
Reads all required communication and takes appropriate action to reinforce with associates
Proactively reviews reports on individual and team KPIs and performance metrics
Takes responsibility for developing new skills and behavioral competencies. Manages own development action plan
Contributes to and participates in team meetings and activities
May attend bank-sponsored events to serve citizens and community, enhancing the visibility of the Bank
May assist in onboarding new associates by providing information, resources, and training reinforcement
JOB REQUIREMENTS:
High school diploma or equivalence required, some college a plus
Successful customer service and /or sales experience required
Previous experience in a commercial bank or related industry preferred
Prior cash handling experience preferred
KNOWLEDGE/SKILLS REQUIRED:
Excellent customer service skills
Excellent collaboration skills
Detailed oriented, must be able to multi-task
Strong verbal and written communication skills
Ability to perform effectively in a fast-paced environment
Basic math and accounting skills are needed with emphasis on balancing
Basic computer literacy
Competency in banking products and services a plus
Knowledge of Word and Excel a plus
PHYSICAL AND MENTAL QUALIFICATIONS:
Sitting, standing, walking to the terminal, and occasional stooping
Requires lifting bags and/or tray of coins and bills periodically
May be required to work overtime periodically
Travel between branches in the local market as needed
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
FLSA STATUS: Non-Exempt
SUMMARY:
Engages and connects with customers, gathering customer information to acquire new relationships and grow/retain existing relationships while providing exceptional customer service to help resolve any questions or issues related to customer accounts or bank products and services.
ESSENTIAL JOB FUNCTIONS:
Provides a complete range of customer services, including opening new accounts, servicing existing accounts, cashing checks, taking deposits, accepting payments, completing withdrawals, balancing customer accounts, ordering checks, transferring funds from one account to another, originating specified loans, and other transactions
Engages customers, responds appropriately to opportunities to help customers by asking relevant questions, listening to needs, and directing to appropriate teammate, delivering exceptional customer experiences
Proactively submits referrals to branch associates and key partners
Effectively identifies and submits quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)
Assists with resolution of complex customer questions and problems, escalating for assistance if needed
Assists with monthly cash count, verifying and distributing cash and coins as required
Actively participates in executing the branch's strategic plan to grow core deposits and loans, fee income
Adheres to compliance, regulatory, security and operating policies and procedures
Assists and/or seeks overrides and exceptions as necessary
Reviews own and other associates' work to ensure accuracy as necessary
Reads all required communication and takes appropriate action to reinforce with associates
Proactively reviews reports on individual and team KPIs and performance metrics
Takes responsibility for developing new skills and behavioral competencies. Manages own development action plan
Contributes to and participates in team meetings and activities
May attend bank-sponsored events to serve citizens and community, enhancing the visibility of the Bank
May assist in onboarding new associates by providing information, resources, and training reinforcement
JOB REQUIREMENTS:
High school diploma or equivalence required, some college a plus
Successful customer service and /or sales experience required
Previous experience in a commercial bank or related industry preferred
Prior cash handling experience preferred
KNOWLEDGE/SKILLS REQUIRED:
Excellent customer service skills
Excellent collaboration skills
Detailed oriented, must be able to multi-task
Strong verbal and written communication skills
Ability to perform effectively in a fast-paced environment
Basic math and accounting skills are needed with emphasis on balancing
Basic computer literacy
Competency in banking products and services a plus
Knowledge of Word and Excel a plus
PHYSICAL AND MENTAL QUALIFICATIONS:
Sitting, standing, walking to the terminal, and occasional stooping
Requires lifting bags and/or tray of coins and bills periodically
May be required to work overtime periodically
Travel between branches in the local market as needed
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)