Hotel Front Desk Agent, Courtyard by Marriott Pentagon Alexandria, Alexandria, VA
Courtyard by Marriott Pentagon Alexandria -
Alexandria, VA,
US
Hotel Front Desk Agent
Date Posted: 2024-05-11
Job description
We re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Communicate with housekeeping to make sure guest rooms are readyField customer complaints when necessaryGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsPerform regular bookkeeping duties: make sure hotel guest information is current and correctQualifications:High school graduate, GED recipient, or equivalentComfortable taking telephone calls and mitigating stressful situationsWorking knowledge of Microsoft Office and reservation management systemsExcellent time management skills, organizational skills, customer service skills, and interpersonal skills1+ year of hotel industry experience or related job preferredAbout Company:Revel in comfort and convenience at Courtyard Alexandria Pentagon South, perfect for government business and leisure getaways alike. Navigate your way around our Virginia area with our close proximity to Inova Alexandria Hospital, Mark Center, and The George Washington Masonic National Memorial. Nearby, you can explore world-class activities and monuments in Washington, D.C.