RCG is a growing federal contracting company and Certified as a Great Place to Work. We are looking for strongly qualified people to help support our clients. We are currently seeking a

ServiceNow Solution Architect

as part of an ongoing contract in Washington, DC.

This is a full-time, remote position with occasional onsite requirements; 25% travel.Please note: Due to the secure nature of this government agency, all candidates must be a U.S. citizen or Permanent Resident and be eligible for a Public Trust clearance.The successful candidate will receive a contingent offer based on the outcome of a government background check. This may take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.ServiceNow Solution Architect (SA) who is responsible for leveraging the ServiceNow platform in support of an organization s business processes. This includes the ability to understand the process, provide input on potential solutions and configuring the ServiceNow platform. Technical Consults need to have the wiliness and ability to effectively communicate with the customer. Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.Responsibilities include but are not limited to:Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain.Provide support in Sales opportunities as needed.Participate in estimation efforts and review of Statements of Work (SOW). This includes understanding new applications and the ability to access and provide a level of effort for all roles within the project.Maintain training and knowledge of designated applications.Occasional, solution development of Stories for Customer ProjectsPerform discovery work sessions to determine the solution requirements. Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNowPerform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurationsApply Agile software development practices for customizations to the platform and applicationsOrganizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administratorsConsider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicableWorking with clients to assess current state processes and toolsAssist customers with proof-of-concept activitiesEnable delivery building efforts through development of intellectual property (IP)Participate in growing and enhancing internal process for successful client deliveryIdentify new opportunities to provide additional value to clients and improve business performanceMaintain high level of client satisfactionEnable practice building efforts through development of practice intellectual property (IP)Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilitiesRequired SkillsMust be eligible for a Public Trust clearanceFunctional and technical knowledge of ServiceNow5+ years of experience in SaaS software configuration and/or developmentUnderstanding of Enterprise Solutions including IT Service Management, IT Operations Management, IT Asset Management, Customer Service, Human Resources, Project Management, etc.Knowledge of LDAP, AD, SSO, Email Infrastructure, Web ServicesKnowledge of relational databasesKnowledge of systems and network performance and availability monitoring and analysis as well as configuration managementUnderstanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.Experience dealing with end-users in a support roleStrong desire to learn new technologyStrong desire for career advancementA willingness to travel as requiredExceptional problem-solving skillsExcellent verbal and written communication skills in the English languageCertifications Required:Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position)ServiceNow Certified System AdministratorDesired Skills:Additional ServiceNow Implementation Specialist CertificationsCertified Application DeveloperExperience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)Experience in Agile methodologyProcess certifications (i.e. PMP. SCRUM Master)Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.

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