Data Center Customer Operations IV - Ashburn, VA, National Guard Employment Network, Ashburn, VA
National Guard Employment Network -
N/A
Ashburn, VA,
US
N/A
Data Center Customer Operations IV - Ashburn, VA
Date Posted: 2024-06-01
Job description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Equinix is the world's digital infrastructure company , operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
You prioritize work from the Oracle queue and ensures alignment to all commit times
Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed
Works with customers to solve issues
Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
Maintains detailed written records of all work activity
Designs and leads cage / infrastructure modification projects
Finishes the assigned training in a timely manner
Supports customer happiness through timely and precise order execution
Additional Qualifications/Responsibilities
Qualifications
1+ years experience
High School Diploma
BERT and SONET test equipment
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
Able to lift heavy equipment/items up to 50 pounds
Able to work days/nights/weekends/holidays, if needed and/or required