STAR 2281

TBD - No LCAT Specified

Position Requires ACTIVE TS/SCI Clearance with Polygraph

No Level Required

Chantilly

The maximum number of FTEs is 0.5 (either .5 for a 1-year period or 1.0 for a 6-month period). Actual FTE bid, labor category, and skill level is at the discretion of the Contractor.

INTRODUCTION:

The Sponsor's Information Technology team provides operation and maintenance for a complex global multi-site Local Area Network (LAN) and Wide Area Network (WAN). The Sponsor requires support specializing in the operation and maintenance of the LAN and WAN infrastructure. The Sponsor seeks polished skills in design, implementation, testing, and troubleshooting for short-duration network improvement projects that require knowledge and skills using a mix of different vendor hardware, networking/security protocols, and software management configurations. The work will be done in a team environment. The Sponsor is looking for one part-time person for an initial estimated POP of 1 yr, but will also accept one full time person for an initial estimated POP of 6 months.

WORK REQUIREMENTS:

Windows Systems Engineering Support HRR; N

The Contractor shall work on a small team responsible for operation and maintenance (O&M) of a medium-sized integrated information system (IS).

The Contractor shall serve as the primary POC when installing, configuring, testing, and maintaining software and hardware related to Windows services / functions; to include Windows Server 2016/2019/2022, Windows 10 client, AD, WSUS, and GPO.

The Contractor shall perform related software updates and upgrades.

The Contractor shall maintain related system documentation such as Standard Operating Procedures (SOPs)s, job aids, or similar

The Contractor shall create and maintain current knowledge of Windows-related trends and issues including current emerging technologies and best practices.

The Contractor shall act as a technical consultant.

The Contractor shall provide Tier 1, Tier 2, and Tier 3 level support for incident or problem management, in relation the Sponsor's specific mission system, as needed.

The Contractor shall work with Tier 4 support, vendors, and other IT personnel for problem resolution.

The Contractor shall participate in the design, installation, configuration, testing, acceptance, and documentation for information system changes to hardware and software.

The Contractor shall help the organization meet KPI and SLA requirements by proactively monitoring the information system logs and alerts.

The Contractor shall ensure Backups and Disaster Recovery operations are successful.

The Contractor shall test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes.

The Contractor shall assess system loads and work with tech lead on developing tuning recommendations.

The Contractor shall write and maintain custom PowerShell scripts to increase system efficiency and lower the human intervention time on any tasks (for example automate O&M tasks and patching).

The Contractor shall support information system ATO requirements by participating in security audits or scans and remediation's.

The Contractor shall participate in new user requirements service requests process such as technical exchange meetings, design reviews, management briefings.

The Contractor shall assist with VMWare and occasionally with various other client-based applications in a Windows or Linux environment.

The Contractor shall travel periodically to perform duties. Estimated travel is twice a year to both US and overseas locations.

1. Demonstrated experience understanding ITIL Framework relating to Incident, Trouble, and Service Management.

2. Demonstrated experience with Windows 10, Windows Server 2016 and higher.

3. Demonstrated experience with Microsoft SQL Server/DBA, WSUS, and SCCM.

4. Demonstrated experience with Dell Unity and NAS storage technologies.

5. Demonstrated experience with VMWare virtualization technology.

6. Demonstrated experience with Scripting and disaster recovery.

7. Demonstrated experience managing and maintaining servers, laptop, desktop, and printer hardware.

8. Demonstrated experience using TCP/IP, SSL, Power Shell, and SSH.

9. Demonstrated experience with DNS, DHCP, IIS, Group Policy, AD/LDAP, KMS, Registry and File System Security.

10. Demonstrated experience with Endpoint Security and Remote Server Mgmt.

11. Demonstrated experience and in-depth understanding of Active Directory in a multi-site domain.

12. Demonstrated experience understanding security baselines such as NIST, DISA, or FIPS.

13. Demonstrated experience applying efficient task management and ability to adjust to changing requirements.

14. Demonstrated experience creating and maintaining system documentation.

1. Demonstrated experience in Windows and Linux operating system security.

2. Demonstrated experience with intrusion detection (logs), firewalls, SSL, VPN's, risk analysis, IDS / IPS configuration, monitoring, and optimization, security auditing and threat analysis.

3. Demonstrated experience with Splunk, Qumulos, Solarwinds.

4. Demonstrated experience with standardized orchestration and automation tools.

5. Demonstrated experience using 2FA (two-factor authentication).

6. Demonstrated customer service, interpersonal skills, and working as part of a team.

7. Degree in Computer Engineering, Computer Science, or related field and experience commensurate with the requested Level in system's administration; or if no degree equivalent experience in system's administration within the requested Level.

8. Certifications(s): COMPTIA related certifications (Server+, Network+, Security+), ITIL, MCSA, Microsoft Certified Solutions Expert (MCSE), Microsoft Office Specialist (MOS).