Visual Information Specialist (User Experience (UX) Designer), US Government Other Agencies and Independent Organizations, Washington, DC
US Government Other Agencies and Independent Organizations -
Washington, DC,
US
Visual Information Specialist (User Experience (UX) Designer)
Date Posted: 2024-05-10
Job description
SummaryThe primary purpose of the Visual Information Specialist to identify and understand business and end-users' needs, creating intuitive digital experiences, leading design activities, collaborating with various teams, and driving research efforts to deliver public-facing digital products for the National Gallery.Learn more about this agencyHelpOverview* Accepting applications* Open & closing dates05/03/2024 to 05/10/2024* Salary$117,962 - $153,354 per year* Pay scale & gradeGS 13* HelpLocation1 vacancy in the following location:* Washington, DC 1 vacancy* Remote jobNo* Telework eligibleYes-Yes, per agency policy* Travel RequiredNot required* Relocation expenses reimbursedNo* Appointment typePermanent -* Work scheduleFull-time -* ServiceCompetitive* Promotion potential14* Job family (Series)1084 Visual Information* Supervisory statusNo* Security clearanceOther* Drug testNo* Position sensitivity and riskNon-sensitive (NS)/Low Risk* Trust determination processSuitability/Fitness* Announcement numberNGA-24-089-MP* Control number789474900HelpThis job is open to* Individuals with disabilities* Federal employees - Competitive serviceCurrent or former competitive service federal employees.* Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a "surplus" or "displaced" employee.* Special authoritiesIndividuals eligible under a special authority not listed above, but defined in the federal hiring regulations.Clarification from the agencyCurrent Federal employee with competitive status Former Federal employees with reinstatement eligibility CTAP/ICTAP eligibles Veterans with VOW, VEOA or VRA eligibility Those eligible under an OPM interchange agreement or special appointing authorityHelpDutiesAs the Visual Information Specialist you will:* Work in cross-functional teams on portfolio of various digital products to enhance customers' experiences with our brand and facilitate an enjoyable experience using various forms of digital and web media.* Research, design, and deliver digital experiences for users that tie into the wider customer experience blueprint for the museum.* Work closely with product managers to find opportunities for new products/features and validate assumptions through user testing and research.* Design and specify user interfaces and information architecture across different digital products.Develops proof-of-concepts, wireframes, and prototypes.* Analyze and synthesize the results of usability testing and digital analytics to provide recommendations for modifications. Create such artifacts as Usability Testing Plan, Testing Scripts, and Usability Testing Report.* Provide leadership in delivering customer journey maps and user flows, sitemaps and wireframes,usability testing and stakeholder workshops - all of which require a combination of technical and design skills, as well as communication skills.* Conduct stakeholder interviews, user requirements analysis, conceptual modeling, and usability testing.* Effectively communicate research findings, conceptual ideas, detailed design, and design rationale and goals both verbally and visually.* Work closely with visual/interaction designer(s) and engineering teams to ensure that customer goals are met and ensures delivery of design specifications.HelpRequirementsConditions of Employment* You must be a United States Citizen.* This employer participates in the e-Verify program.* Males must abide by Selective Service registration requirements.* See "Other Information" section regarding Selective Service requirements.Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.QualificationsCandidates must meet the Qualification Standards Handbook requirements for the GS-1084-13. A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the GS-12 in the Federal service. Specialized experience is at least one year of experience, equivalent in responsibility to the GS-12 level in the Federal service, performing usability testing on digital products designed for optimal user experience.Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your resume how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.1. Knowledge of public-facing media design and development.2. Knowledge of IT principles, concepts, and functions.3. Ability to manage all aspects of a program, including design, research, administration, and content creation.Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions."Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures.CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.You must meet all qualifications and eligibility requirements by the closing date of this announcement.EducationEducationUndergraduate and Graduate Education: Major study -- commercial art, fine arts, art history, industrial design, architecture, drafting, interior design, photography, visual communication, or other fields related to the position. Some positions may also require subject-matter knowledge of medicine, science, or technical equipment.Advanced training in a vocational school, technical institute, or art institute above the high school level in one of the fields listed above is creditable as general experience on a month-for-month basis.OR EXPERIENCE as listed above in the qualifications section.Additional information* The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.* More than one selection may be made from this vacancy announcement.* Some positions may require completion of a probationary period of up to 1 (one) year.* AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION.* All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.EEO Policy: Accommodation Policy: Information: Service Registration: more* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.The National Gallery of Art uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to determine if you meet the minimum qualification requirements of this position. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official.We will also verify whether you are eligible for merit promotion by reviewing your previous Federal employment to ensure you meet Time-in-Grade requirements. If you are eligible to apply to Merit Promotion announcements based on Veteran or other non-competitive statuses, we will verify your supporting documentation prior to referral.Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly.You may preview questions for this vacancy.* BenefitsHelpA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.* Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.Please carefully review the following list to determine what documentation you need to submit.Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.* Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.* Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.* Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).* For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.* It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action).To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!* Full position title;* appointment type;* occupational series;* pay plan, grade, and step;* tenure code; and* service computation date (SCD).Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011.Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.* How to ApplyHow to Apply:Click on the "Apply Online" button on the upper right side of the page.* You must have a USAJOBS account and be logged in.* You must have a completed resume. (You may use the Resume Builder in USAJOBS)* You must respond to all applicant assessment questions, carefully following all instructions provided.* You will be able to upload additional supporting documentation, which may include, but not limited to transcripts, notification of personnel actions (SF-50), certifications and verification of veterans status (SF-15, DD-214)The complete application package, including any additional supporting documents required for this position is due in the National Gallery of Art Personnel Office on the closing date of the announcement by 11:59 PM Eastern Daylight Saving Time.NOTE: Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Daylight Saving Time on the closing date of this announcement.The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS.Agency contact informationStaffingPhone202-###-####Fax000-###-####...@nga.govAddressNational Gallery of Art4th and Constitution Avenue NW,Washington, District of Columbia 20565United StatesLearn more about this agencyNext stepsAfter each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.We expect to make a selection within 30 to 90 days of the closing date of this announcement.* Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Equal Employment Opportunity (EEO) Policy* Reasonable accommodation policy* Financial suitability* Selective Service* New employee probationary period* Signature and false statements* Privacy Act* Social security number requestHelpRequired DocumentsPlease carefully review the following list to determine what documentation you need to submit.Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.* Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.* Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.* Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).* For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.* It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action).To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!* Full position title;* appointment type;* occupational series;* pay plan, grade, and step;* tenure code; and* service computation date (SCD).Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011.Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.HelpHow to ApplyHow to Apply:Click on the "Apply Online" button on the upper right side of the page.* You must have a USAJOBS account and be logged in.* You must have a completed resume. (You may use the Resume Builder in USAJOBS)* You must respond to all applicant assessment questions, carefully following all instructions provided.* You will be able to upload additional supporting documentation, which may include, but not limited to transcripts, notification of personnel actions (SF-50), certifications and verification of veterans status (SF-15, DD-214)The complete application package, including any additional supporting documents required for this position is due in the National Gallery of Art Personnel Office on the closing date of the announcement by 11:59 PM Eastern Daylight Saving Time.NOTE: Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Daylight Saving Time on the closing date of this announcement.The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS.Read moreAgency contact informationStaffingPhone202-###-####Fax000-###-####...@nga.govAddressNational Gallery of Art4th and Constitution Avenue NW,Washington, District of Columbia 20565United StatesLearn more about this agencyNext stepsAfter each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.We expect to make a selection within 30 to 90 days of the closing date of this announcement.Read moreFair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Equal Employment Opportunity (EEO) Policy* Reasonable accommodation policy* Financial suitability* Selective Service* New employee probationary period* Signature and false statements* Privacy Act* Social security number requestPrintShare* Email* Facebook* LinkedIn* TwitterHelpOverview* Accepting applications* Open & closing dates05/03/2024 to 05/10/2024* Salary$117,962 - $153,354 per year* Pay scale & gradeGS 13* Location1 vacancy in the following location:* Washington, DC 1 vacancy* Remote jobNo* Telework eligibleYes-Yes, per agency policy* Travel RequiredNot required* Relocation expenses reimbursedNo* Appointment typePermanent -* Work scheduleFull-time -* ServiceCompetitive* Promotion potential14* Job family (Series)1084 Visual Information* Supervisory statusNo* Security clearanceOther* Drug testNo* Position sensitivity and riskNon-sensitive (NS)/Low Risk* Trust determination processSuitability/Fitness* Announcement numberNGA-24-089-MP* Control number789474900This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/789474900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.