The Office Manager is the lead in ensuring the day-to-day operations of the HCHD s clinic. This position ensures steady workflows and uninterrupted services for the sexual and reproductive health clinic, tuberculosis control clinic and child and adult immunization clinic. Responsibilities for this position include administrative tasks, initiation of medical billing (including eligibility verification, prior authorizations, applying appropriate deductibles and/or copays), creating charges for self-pay patients, overseeing the electronic health record appointment system, and developing and reviewing policies and procedures. This position supervises 2 Fiscal Account Clerks II and a Health Records Technician.

Management of Health Center and Clerical Office Staff (35%): Supervises the daily clerical operations and record management at the health centers to maintain efficient office practices; Creates and oversees a monthly schedule; Attends supervisory meetings on a monthly basis

Front End Billing and Collections Oversight (25%):Oversees the Columbia Health Center fiscal operations; Works closely with Billing Specialists; Screens all clients for Medicaid or commercial insurance eligibility, obtains authorization and pre-authorization for billing insurance companies, verifies deductible/copay information; Creates charges and receives payments for self-pay patients

Oversees the collection of donations received, data entry, and collection of fees

Telephone/Personal Communication (10%): Screens and refers calls and visitors to appropriate staff; Prepares and updates voicemail services for planned or unplanned building closures

Electronic Health Record Management (10%): Oversees the opening, maintenance and closing of records per MD state records management division policy and procedure; Oversees patient portal registration; Manages/troubleshoots patient kiosk

Quality Assurance (10%): Provides daily direction to all clerical staff and assesses daily staffing operations

Staffing (5%): Recruits and orients new clerical staff

Supervision (5%): Supervises, evaluates and counsels assigned staff; Prepares and conducts PEPs according to schedule

Other duties as assigned

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience supervising lower-level clerical employees.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification to be considered. Include clear and specific information on your application regarding your qualifications.

-Candidates must be bilingual in English and Spanish

DESIRED QUALIFICATIONS

-Experience managing an outpatient medical clinic

-Experience with basic medical billing processes (eligibility verification, deductions, copays, prior authorizations, etc.)

-Experience with electronic medical records

-Familiar with ICD-10 and CPT codes