PURPOSE OF POSITION
The Workday Technical Manager requires a high level of expertise in Workday security, integrations, and reporting. Serving the MD Connect Workday Consortium, the Workday Technical Manager will lead a team leveraging Workday applications that cross HR, finance, payroll and Adaptive. This role will be responsible for the day-to-day operation and scheduling of the various leads based on current priorities and needs. Additionally, the incumbent will work collaboratively with the Consortium s HR, Finance, IT leaders, and MD state organizations that interface with the Consortium.
RESPONSIBILITIES
Service Operations and Customer Support:
- Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations.
- Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members.
- Offers insights and recommendations to streamline Workday cross-application processes, improve data accuracy, and enhance the user experience.
- Maintains documentation of cross-application-related system configurations, processes, and changes.
- Supports training efforts for tenants and cross-application activities.
- Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
- Liaises with appropriate central and campus compliance and data privacy leads.
- Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability.
Technology Advancement:
- Analyzes existing technology processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends technologies that align with the institutions goals.
- Advises on best practices for optimizing the use of Workday cross-application features.
- Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects.
- Leads Workday cross-application (e.g., reporting, integrations, and security) system upgrades, enhancements, testing validation, and the overall performance of Workday.
- Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities.
- Stays abreast of Workday releases, new features, and best practices. Implements technology changes as needed to optimize system performance.
Leadership:
- Serves as a key liaison with third parties and other internal stakeholders supporting automation.
- Works with campus stakeholders and the user community to identify and scope process and system improvement.
- Works with the executive director to facilitate the cross-application governance groups and prioritization of processes.
- Leads and supervises projects and activities to implement best practices and drive business growth.
Requirements
Required Education Level/Certifications:
Bachelor s degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience equivalent to 30 college undergraduate credits.
Required Experience:
- Two (2) years hands-on experience with Workday security, integration, and reporting in a post-production environment.
- Supervisory experience.
Required Knowledge/Skills/Abilities:
- Thorough knowledge of Workday cross-applications.
- Experience configuring Workday cross-applications.
- Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams.
- Ability to clearly define business challenges and identify and communicate technical and business changes required to address them.
- Ability to drive decision-making through a consensus-building approach.
PREFERRED QUALIFICATIONS
Preferred Education Level/Certifications:
Workday Pro Certification security, integrations, reporting
Preferred Experience:
- Workday experience in a higher education environment.
- Experience with Adaptive Financial Planning
- Experience with Adaptive Workforce Planning
- Experience with Prism Analytics
- Experience with People Analytics
Benefits
Paid Leave: 22 days of annual leave, 15 days of sick & safe leave, 15 holidays, 3 personal leave days, 12 weeks paid parental leave
- Health Benefits: Comprehensive medical, dental, and vision coverage with flexible spending accounts.
- Retirement Plans: Mandatory and supplemental options with major providers like Fidelity and TIAA.
- Life Insurance: Optional term life and AD&D benefits through MetLife.
- Tuition Benefits: Tuition remission for employees and their families.
- Training & Development: Free professional development conferences and unlimited LinkedIn Learning access.
- Credit Union Access: Membership eligibility for SECU, Maryland s largest credit union.
- Employee Assistance Program (EAP): Free counseling, legal, financial, and work-life support services.
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