Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. The Credit Monitoring Center of Excellence sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm. As a Quality Manager for the Credit Monitoring CoE, you will be managing a team of Quality Managers and Quality Analysts who are responsible for assessing the accuracy of our clients' compliance with credit agreement terms. In this role, you will regularly collaborate with global counterparts to align with policies, procedures and other best practices. The Team partners globally with our Credit Risk organizations, Bankers, and other internal operational teams. Demonstrating sound judgement and leadership, as well as delivering best practices, you will leverage your deep understanding of an effective quality program to ensure overall quality of work in the space meets audit and controls readiness standards. The Quality Manager will also be responsible for utilizing quality review data to reduce portfolio risk and improve client experience.Responsibilities: Manages the global Quality Control organization including the implementation of operational policies, processes and procedures; Responsible for overall quality of work for the production and quality analysts, reduce portfolio risk, and improve client experience Acts as the primary liaison with line of business / operations to provide results, articulate findings verbally in recurring meetings, analyze disputes, reassessments, and escalations, and demonstrates fortitude against potential adversity Engages other lines of defense and supporting partners (i. e. Risk, Compliance, QA and Audit) to review or escalate findings Monitors the control and operational environments for changes which may impact testing Provide analysis and deep dive of review results including reporting trends and path to improvement Partner closely with key stakeholders to develop effective quality program practices Provides feedback on quality performance and drive corrective actions as needed Manages and directs overall team activities, metrics, coaches for improvement, and monitor progress Responsible for employee development, individual and team performance, and driving team engagement & culture Recommends and implements process changes to improve services and systems Manages projects of medium scale and complexity and completes deliverables timelyRequired qualifications, capabilities, and skills Strategic vision and execution of operational effectiveness, collaboration, and positive employee experience Experience with quality program execution and controls Experience successfully managing people Strong Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop compelling and meaningful executive presentations that will guide opportunities / recommendation for improvement Strong communication (oral and written) with high degree of comfort communicating with management, as well as conflict resolution skills Demonstrates attention to detail and ability to make connections, identify issues and escalate for resolution Ability to quickly learn new or changing business processes, ability to articulate complex concepts clearly to differing audiences and ability to work with data sets to pull trends and insights, and provide regular reporting to senior stakeholders Inclusive leadership skills with the ability to collaborate across different groups and various seniority levelsPreferred qualifications, capabilities, and skills BS/BA degree or equivalent experience Understanding of CORE preferred Proven expertise in setting direction, creating and executing test strategies Experience in commercial lending in controls, audit, quality assurance, risk management, or compliance preferred Demonstrate confident leadership with sound judgment and ability to multi-task, work well under pressure with commitment to deliver under tight deadlines Ability to analyze problems with keen attention to detail; Inquisitive and proactive Analytical skills with ability to aggregate data, identify root causes