**Description**

**IT Support Specialist****Location:** Baltimore, MD

**GRSi**, the 2021 Maryland Tech Council Government Contractor of the Year, is experiencing industry-leading growth. We have been recognized by Inc. Magazine as one of the fastest-growing companies in the country for seven years and are led by Marylands 2019 CEO of the Year. As part of our growth, we are searching for a **IT Support Specialist**. This position is based in **Baltimore, MD**.**Responsibilities**The IT Support Specialist will provide hardware and software support to a diversified staff and end-user population. Experience supporting both the Mac and Windows OS. Strong customer service and communication skills are key as this role involves heavy face to face customer support. The specific duties will include, but not be limited to, the following:

- Configuring, installing, and supporting desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.

- Providing enhanced VIP desktop and user support service.

- Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

- Providing software support for users of NIH-provided applications (as identified by the task).

- Ability to work well under pressure and to meet deadlines as needed.

- Using an IT ticket system, responsible for receiving and tracking the trouble tickets, assign them to a technical specialist for action and ensures that their tickets are resolved, and closing out with the customer and in the system.

**Requirements:**- Bachelors and 3 years or Associates degree and 5+ years of technical support (or equivalent combination of education and experience).

- Experience in current desktop and laptop computers.

- Experience supporting various operating systems expertise should include Windows 7/10; and some MAC OS (ideally 10.8 and above).

- 3+ years of technical support experience in Microsoft suite.

- Experience using ticketing system (preferably Service Now).

- Strong customer service and end user equipment support skills; preferably with some experience support VIPs (MUST).

- Strong written and oral communications required.

- Ability to obtain and maintain a Public Trust Clearance.

- A valid state driver's license.

**Desired Qualifications:**- Bachelors degree preferred; ideally in Computer Science, Information Systems, or Social Science.

- One or more of the following certifications is desired: Apple Certified Support Professional; CompTIA Security+; or CompTIA A+.

**The Company:**

Innovation, Collaboration and Agility - at GRSi these aren't buzz words, they're our mantra.

GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative and Waterfall software development; multi-tier infrastructure support; to full spectrum cyber security and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunity.

GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

*2021 Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*

*2020 Inc. Magazine Fastest-Growing Companies, 6x Honoree*

*2020 G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*

*2019 MD Tech Council CEO of the Year*

*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised*

Requisition ID: 6942