[Call Center / Remote] - Anywhere in U.S. / $47,500 per year + bonuses / Medical, dental + vision coverage / 401K / 9a-6p EST - As a Customer Support Specialist you'll: Work directly with patients via inbound calls, to assist them with getting connected to mental health care; Obtain information regarding patient needs and preferences, and escalate to a Care Navigator when appropriate based on care needs; Provide exceptional customer service to patients and/or providers while connecting them with care or troubleshooting the reason for their call; Document patient and/or provider interactions; Work cross-functionally to improve patient outcomes...Hiring Fast >>