Spalding Consulting, Inc. is seeking a Documentation Specialist/Support Analyst, Jr. in Patuxent River, Maryland. Spalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management and business intelligence services. Spalding Consulting offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Full-Time
Work Site: Patuxent River, MD
Work Location: Remote (see COVID-19 procedures below)

**COVID-19 Procedures: On-boarding will require 1-2 visits to Patuxent River, MD. Training will be virtual and telework maximized/permitted to the greatest extent possible, however training/tasking may require on-site work a few hours per week. Occasional evening/weekend on-site support for upgrades/patching is required. Future on-site/telework requirements/schedules may change as additional client direction is received.

Come join our team as we support a large 5-year IT government contract for the Naval Air Systems Command!

Essential Functions:

• Compiles, formats, edits, and maintains technical documentation and user guides in support of software applications/programs.
• Gathers, analyzes, and composes technical information.
• Translates technical information into clear readable documents.
• Assists in the executing of month-end and year-end processes by executing SQL scripts/files.
• Assists with analyzing and troubleshooting software application problems/issues.
• Creates new user accounts and troubleshoots user account issues.
• Other duties as assigned or required.

Qualifications and Experience:

Required:

• 1 year of experience providing technical documentation support.
• Experience creating and updating documents in MS Word
• Education/Experience: BS/BA OR AA/AS degree and 1-year related experience OR HS and 2 years related experience.

Desired:

• 1 year of experience providing software customer support highly desired.
• Experience with technical customer support ticketing systems desired.
• Experience with SQL desired.

Security Clearance:
Active Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Education:
BS/BA OR AA/AS degree and 1-year related experience OR HS and 2 years related experience.

Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex (including pregnancy), sexual orientation, gender identity, marital status, age, military status, physical or mental disability, or any other legally protected basis, in accordance with applicable federal, state or local laws. Spalding Consulting, Inc. is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled, and veterans to apply for job openings within our company.