Verizon is one of the world s leading providers of technology and communications services, transforming the way we connect around the world. We re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting up our communities and striving to make an impact to move the world forward. If you re fueled by purpose, and powered by persistence, explore a career with us. Here, you ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you ll be doing
Our sales and marketing teams rely on customer intelligence and tools to make better and smarter decisions every day. That s where you come in. You ll drive improvements in our employee and customer experience by leveraging a decisioning engine technology so we can continue to advance the success of customer value. People will look to you to provide the solution and functionality roadmap to assist all customer systems of engagement to even better customer solutions. Because here, better matters.
Verizon s Business Group, Digital and Revenue Technology team is evolving and maturing its offer and action decisioning capabilities to the next level of intelligence and sophistication. This group is responsible for the delivery and operations of Verizon s Pega platform for loyalty, growth, and sales interactions in all channels, including Customer Care, Point-of-Sale, Sales and Digital.
The VBG decisioning team leverages artificial intelligence, machine learning, and cross-channel implementation to present the right offer or action, to the right customer, at the right time, with the right governance. This results in incremental value to the business, including churn reduction and revenue generation as well as an improved customer experience, loyalty, and satisfaction.
The Principal Engineer will manage large scale projects for the Marketing Operations Decisioning team, specifically delivering decisioned offers and actions within the customer and sales experience to reduce manual work for the team. This includes working with the delivery teams to gather requirements, develop project plans, and enablement for any new functionality that would need to be supported.
Responsibilities include:
What we re looking for
You ll need to have:
Even better if you have one or more of the following:
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don t meet every even better qualification listed above.
We re proud to be an equal opportunity employer - and celebrate our employees differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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