The Outpatient Mental Health Clinic in Frederick offers comprehensive outpatient mental health services at three conveniently located clinics in Frederick County, as well as off-site counseling services for children and adolescents in Frederick, Montgomery, and Washington Counties. Our staff consists of licensed social workers, counselors, nurse practitioners, and board certified psychiatrists who treat children, adolescents, adults, and seniors with a wide range of mental health conditions.

Responsibilities:

• Greet clients in person and on the phone with exceptional customer service
• Monitor and route clinic voicemail messages
• Schedule appointments for clients and staff
• Pull and file charts and paperwork for doctors
• Check client eligibility status to verify insurance coverage
• Check and verify current ITPs and authorizations
• Log and distribute incoming and outgoing faxes
• Request, log, and secure client co-payments
• Receive, respond and/or route incoming phone calls
• Print provider schedules and billing sheets
• Make appointment reminder calls
• Respond to all requests from providers, clients and other staff in a professional manner
• Communicate critical information to staff in a timely manner

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.