Position Summary Details

This position is responsible for giving direction, motivation, and guidance to a team of cleaners.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Location: Washington, DC

Essential Functions

* Conducts quality improvement inspections within assigned areas of responsibility

* Ensures quality and satisfaction levels are meeting and/or exceeding expectations

* Assures the highest quality of customer satisfaction

* Assists with Training and Development

* Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

* Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.

* Leads and participates in a team to ensure the successful completion of assigned tasks

* Responsible for the running and leadership of the shift in the absence of the Supervisor

* When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

* Assists the Supervisor and Shift Manager in the direction and supervision of field employees

* While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

* Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

* Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities

* Provides leadership and direction to team members

* Provides open communication between field employees and management

* Provides positive coaching to team members

* Assists with the training of housekeeping staff and schedules work assignments

* Assists with making daily and weekly work schedules

* Oversees and performs cleaning operations in assigned building

* Takes care of keys and access cards for the property

* Reports damaged, broken and out of work features/items

* Makes sure premises are secured at all times

* Oversees and performs additional service requests (tag job) in assigned building

* Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

* Coordinates scheduling of cleaning crew.

* Oversees quality of jobs and confirms completion with Area Manager.

* Provides training to all new hires assigned to the building

* Attends and participates in all meeting and training sessions involving assigned property and crew.

* Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

* Checks supplies, equipment, and chemicals weekly.

* Completes order forms completely and accurately.

* Coordinates equipment usage and inventories.

* Performs all tasks and duties required of your team

* Miscellaneous duties as assigned

Qualifications

* Must be 18 years of age or older.

* Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

* Customer Service Experience

* 1 yr of similar work experience