Service Desk Technician - Remote / Telecommute, Cynet Systems, All cities, AK
Cynet Systems -
All cities, AK,
US
Service Desk Technician - Remote / Telecommute
Date Posted: 2024-05-21
Job description
Job Description:
Pay Range $25hr - $30hr
Pay Range $25hr - $30hr
- Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
- pply policies to situations with minimal interpretation.Supervision Received/Provided:
- Performing project work as assigned under the supervision of a lead or manager.
- Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
- Bachelors Degree preferred
- 2 + years of experience configuring, installing,troubleshooting and repairing printers, PC and laptops.
- bility to provide technical support to computer users both on the telephone and face-to-face when necessary
- Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
- Expert level knowledge in at least one of these areas.
- bility to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
- Strong basic execution capabilities within functional areas of IT
- Moderate proficiency in troubleshooting desktop computer issues,both hardware and software
- bility to manage a work queue in a ticketing system Illustrative Responsibilities
- The focus of a service desk person is to stay at the service desk and service people over the phone.
- Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desktop support person from a service desk person for reasons of efficiency.
- Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
- For any problem where the user is in the same location, during periods of very high call volume, the incumbent may forward the problem to a desktop support member.
- High School Graduate/GED.