Level 14, 197 St Georges TerracePerth, WA 6000About our Pronto Woven Support Consulting opportunity:Reporting to the Customer Support Manager (Woven) and working directly with corporate clients who use our ERP integrated solutions, our full-time Support Consultants are responsible for helping our customers best utilise the digital solutions we develop, to enhance and cater to their individual business needs.Our Support Consultants:Respond to and co-ordinate customer enquiriesResearch functional requirements, conduct gap analysis and provide quotations for custom development workWork with our developers to test and deliver software fixes. Prioritise the importance of IT security and dataAre high-level problem-solvers who are resourceful, inventive, and takes pride in their workPerform product testing and write product documentationAre willing to learn business software systems and expand into more technical tasksInstall and deploy applications remotelyAbout you

Our successful candidate will:Be an experienced customer service professional, able to build rapportHave excellent written and verbal communication skillsManage their time well, planning and prioritise various concurrent requestsBe highly motivated and proactive, bringing a can-do attitudeIt would also be great if you had:Experience with bug tracking tools, software testing and commercial software support proceduresExperience with Digital eCommerce and/or Content Management systemsUnderstanding of HTML, CSS and APIsRelevant tertiary qualificationsWhat you ll get:Grow your career utilising and developing your customer service skills to deliver excellent outcomes for a varied customer baseEarn a salary commensurate with your experience plus a range of employee benefitsWork in a modern and friendly team environmentEnjoy the support of your peers and management teamWork in a hybrid work location (WFH and in-office)Join a well-established and mature software development and vendor company with more than 1,500 clientsSounds good?Apply now through Seek, please include a brief letter of application and your CV.Only short-listed applicants will be contacted via email. No Recruiters please. Must be willing to undertake a police check.To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.Please note: Pronto Software does not use external recruitment services andonly acknowledges the accuracy of adverts appearing onseek.com.au or the Pronto Careers page on pronto .netApply Now

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