We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement and quality.
This role will manage the day-to-day work activities of the team, including timelines, customer experience and relationship management, and prioritizing and allocating workflow. The Enterprise Service Desk Manager will ensure the service desk staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and addressing any issues/disputes from customers or clients.
***US Citizenship and the ability to obtain a government clearance is required***
Desired Education and certifications:
Bachelor's degree
PMP Certification
ITIL v4 Certification
Requirements:
Candidates must have at least 10 years of experience in the following:
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