Senior SaaS Operations Support Engineer - Remote / Telecommute, Cynet Systems, All cities, AK
Cynet Systems -
All cities, AK,
US
Senior SaaS Operations Support Engineer - Remote / Telecommute
Date Posted: 2024-06-21
Job description
Job Description:
Must-Have:
Must-Have:
- 8-10 years experience.
- Demonstrated SaaS Administration & Cloud Apps experience.
- Working technical knowledge on the collaboration of SaaS systems such as Google Workspace, Okta, Slack, Miro, Lucid chart, Smartsheet, Adobe Creative Cloud, and Office365.
- Demonstrable record of technical configuration, process, and change documentation.
- Strong customer service orientation.
- Strong interpersonal and oral communication.
- Proven analytical and problem-solving abilities.
- bility to effectively prioritize and execute tasks in a high-pressure environment.
- Skilled at working within a dynamic, team-oriented, collaborative environment.
- dept at reading, writing, and interpreting technical documentation and procedure manuals.
- bility to present ideas and solutions in user-friendly language.
- Working technical knowledge of APIs, Python, protocols, and standards.
- Technical knowledge of modern SaaS applications in multiple of the following categories, a plus: IAM, HRIS, ITSM, Change Management, Finance, and Customer Facing.
- Monitor and Maintain SaaS Systems.
- Configure SaaS systems utilizing compliance best practices.
- Creates and maintains documentation for applications, processes, and procedures.
- Conduct audits on existing systems by running reports and providing analysis.
- Perform incident management and response procedures to ensure all incidents are addressed appropriately.
- Participate in on-call rotation to respond to critical events.
- Perform change management for systems using a defined SDLC.
- Manage end-user accounts, permissions, and access.
- nticipate, identify, troubleshoot and mitigate/resolve issues as they arise.
- Recommend, schedule, and perform system improvements, upgrades, patches, and re-configurations.
- Identify new integrations and automation SaaS systems to increase value and adoption.
- Transmit data between SaaS systems with automated tooling.
- Maintain SaaS application services and monitoring.
- dvise business on new and existing SaaS systems.