**Junior Technical Support Specialist**

at Changeis Arlington, VA Changeis, Inc. is an award-winning 8(a) certified, woman-owned small business that provides management consulting and engineering services to the public sector. Changeis' work has resulted in the successful execution of numerous programmatic initiatives, development of acquisition-sensitive deliverables, and establishment of a variety of long-term innovative strategic priorities for its customers. Changeis focuses on delivering unparalleled expertise in the areas of strategy and transformation management, investment analysis and acquisition management, governance, and innovation management. Inc. magazine has ranked the management consulting firm, Changeis Inc., among the top 1000 firms on its 35th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. Changeis offers a full benefit package that includes medical, dental, and vision, short and long term disability, retirement plan with immediate vesting and company match, and a generous annual leave plan.

**Junior Technical Support Specialist**

Come grow with us! Changeis is seeking an IT Support Specialist to be a crucial component to our operations.

We seek a self-starter with demonstrated problem-solving, analytical, and team-working skills. Candidates will be an integral part of operations with opportunities to improve processes and provide a foundation for the companys exponential growth.

This role will provide onsite IT support for end users, devices, and network resources in our corporate offices and remotely for our satellite offices nationally. Install, configure, troubleshoot, repair and manage IT hardware and software for our team. Support Office 365 and coordinate infrastructure upgrades as appropriate. Respond to queries, manage procurement and implementation of hardware/software solutions and review, monitor, and maintain overall workstation performance. Provide end-user training as needed, and support operations with automation and strategies to improve efficiency.

Responsibilities include the below and other duties as assigned.

**Responsibilities:**

* Provide friendly uncompromising help desk support for employees seeking technical assistance both on-site and remotely

* Full management of Office 365 including user configuration, troubleshooting and management of groups, applications and SharePoint

* Knowledge of security monitoring

* Maintain hardware as required; diagnosis and repair of defective hardware by replacing parts, installation of hardware upgrades and new devices

* Coordinate IT infrastructure upgrades and additions such as checking and applying applicable service packs and patches, including product procurement and implementation (hardware/software solutions)

* Laptop setup, deployment and audits

* Participate in process improvements including developing new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction

* Document IT-related processes and policies as needed

* Track hardware inventory and warranty status and related information

* Manage printers and other in-office technology

* Ensure antivirus signature updates occur per schedule

* Maintain current knowledge of relevant technologies as assigned

* May need to lift and carry desktop equipment such as laptops, computers, and monitors

**Requirements:**

* BS in IT, Computer Science or relevant field preferred

* One or more preferred certifications Microsoft 365, Microsoft Office 365, CompTIA A+, CompTIA Security+

* Familiarity with ticketing system such as JIRA

* Ability to work independently and multi-task

* Strong ability to diagnose and resolve technical issues

* Subject Matter Expert understanding of computer systems, mobile devices and other tech products

* Excellent communication skills, high level of proficiency in oral/written English

* Customer-oriented with the ability handle high volume requests

* Open-mindedness to learning of new technologies

* Familiarity with public sector contracts is helpful, but not required

By printing my name below, I certify that my resume reflects accurate and updated employment history to the best of my knowledge. Changeis retains the right to verify all information provided by me. In the process of such verification, I fully authorize Changeis to contact any person, school, organization, or employer listed to disclose all information necessary to verify information or statements. I release all persons who disclose such information from any liability or damages to me or anyone acting in my name. I waive any written notice of the release of such information that may be required by any state or federal law. Any falsification, misrepresentation, or omission, whenever discovered, shall be considered legitimate and sufficient grounds for dismissal. *

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Changeis are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself