** IT SPECIALIST (Applications Software/Customer Support)**

**Department of the Treasury**

This position is located at Bureau of Engraving and Printing, ENTERPRISE STRATEGIC PLANNING AND MANAGEMENT DIVISION. As an IT SPECIALIST (Applications Software/Customer Support), you will be responsible for: 1) IT governance, planning and program management for the Bureau's Manufacturing Execution System (MES); 2) serving as a technical expert to users and IT specialists on the MES; and 3) directing the work of contractors that perform MES operations, maintenance, and integration activities.

**Location**

1 vacancy in the following location:

+ ** Clarification from the agency**

U.S. citizens or U.S. Nationals; no prior Federal experience is required.

**Duties**

The following are the duties of this position at the GS-14. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a/an IT SPECIALIST (Applications Software/Customer Support), you will:

* Serve as the senior technical advisor assisting less experienced specialists in resolving very complex problems.

* Manage and direct tiered customer support or Oracle related issues for the Bureau.

* Serve as program manager overseeing activities of Oracle contractors and government IT staff that provide development, O&M and integration and enhancement support on the Oracle platform.

* Oversee the management of special projects that have a significant impact on the delivery of customer support services; e.g., infrastructure or work force relocation.

* Lead the Oracle customer support team in planning for the installation and implementation of upgrades to the existing Oracle applications.

**Requisitos**

**Requirements**

Requisitos:

1. Horario: Domingo a Domingo.

2. Experiencia de 1 ao en reas comerciales de tecnologia

3. Contar con disponibilidad de tiempo.

Funciones del Cargo

1. Comercializar equipos de la marca

2. Cumplir con los indicadores requeridos

3. Dar a conocer la marca logrando el cierre de ventas

**Requirements**

** Conditions of Employment**

**This opportunity is also open to** **under Announcement 22-BEP-95. Please refer to that announcement for details on open period, eligibility, and how to apply.**

Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.

The experience may have been gained in either the public, private sector or . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

**Key Requirements:**

- Please refer to "Conditions of Employment."

- Click "Print Preview" to review the entire announcement before applying.

- Must be U.S. Citizen or U.S. National

**SUITABILITY, CLEARANCE & REQUIREMENTS:** A background investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for disqualification in the hiring process. The background investigation process conducted by the Bureau of Engraving and Printing is very thorough. Therefore it is imperative that applicants exercise candor and honesty when answering background questionnaires, especially as it relates to arrest, employment, education, finances, illegal drug use, and/or other criminal history. **Falsification discovered in security documents or during the background investigation process may result in an immediate negative suitability determination or immediate revocation of your interim clearance (if applicable).**

** Qualifications**

You must meet the following requirements by the closing date of this announcement.

**Specialized Experience:** For the GS-14, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service**.** Specialized experience for this position includes:

* Leading, researching, planning, designing, implementation, and testing of Oracle Enterprise Business Suite applications.

* Leading the monitoring, troubleshooting, reporting and root cause analysis of incidents, service requests and change requests.

Examples of such experience includes:

* Leading with the planning and design of Oracle Enterprise Business Suite applications database/systems; **OR**

* Researching, analyzing and correcting Oracle Enterprise Business Suite applications systems and/or applications; **OR**

* Experience providing customer support in reference to Oracle Enterprise Business Suite applications related issue.

**Specialized Experience:** For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service**.** Specialized experience for this position includes:

* Experience performing work that involves the research, planning, design, implementation, and testing of Oracle Enterprise Business Suite applications

* Experience in performing work that involves monitoring, troubleshooting, reporting and root cause analysis.

Examples of such experience includes:

* Planning and design of Oracle Enterprise Business Suite applications applications or systems; **OR**

* Serving as an IT Project Leader; **OR**

* Researching and analyzing methods and procedures to incorporate changes to existing IT systems.

**Specialized Experience:** For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service**.** Specialized experience for this position includes:

* Assisting with researching, planning, designing, implementation, and testing of IT systems and or applications.

Examples of such experience includes:

* Assisting with the planning and design of IT database/systems; **OR**

* Researching, analyzing and correcting IT systems and/or applications; **OR**

* Experience providing customer support in reference to IT related issue.

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. **Education**

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