End User Operations Manager, Science Applications International Corporation, Washington, DC
Science Applications International Corporation -
Washington, DC,
US
End User Operations Manager
Date Posted: 2024-05-19
Job description
SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. We are looking for an effective leader with strong skills in managing an End User Support (EUS) Team to include: Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2, Field Support, Service Desk, Video Teleconferencing (VTC), and Web Conferencing. Duties and Responsibilities: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary. Demonstrates written and oral communication skills. Provides highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications, and services. Analyzes the metric, technical configurations and p...Operations Manager, Operations, Manager, Monitoring, Operation, Manufacturing, Support