Overview:Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.Core Values and Mission Statement:At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.Work Culture:GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.Why GHCM?Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.Employee Feedback and Communication:GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.Diversity, Equity, and Inclusion:GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.Perks and Benefits:GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.Community Involvement:While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.Success Stories:Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.Position OverviewJoin Gates Hudson Community Management as a Community Manager II and play a crucial role in managing our properties in accordance with the Board's vision. You'll be responsible for ensuring compliance with all relevant housing laws and fostering positive owner and resident relationships, all while maintaining an efficient and effective property environment.Essential Duties and ResponsibilitiesAdministrative:Ensure timely reporting and maintain an organized activity calendar.Uphold meticulous record-keeping and handle office correspondence.Attend Board meetings as required.Assist in drafting requests for proposals.Submit regular reports to the Board of Directors.Financial:Monitor expenditures and adhere to the approved budget.Manage purchases and vendors effectively.Facilitate communication for large expenditures.Process property invoices and maintain detailed transaction records.Owner/Resident Relations:Cultivate a positive customer service culture.Ensure consistent policy enforcement for all residents.Handle repair orders and service request follow-ups.Communicate service schedules and procedures to residents and contractors.Personnel:Supervise on-site staff and ensure all deadlines are met.Recruit and train professional staff as necessary.Manage payroll records and documentation.Develop training materials and procedural policies.Property Maintenance:Conduct regular property inspections and ensure positive curb appeal.Supervise contractors and ensure compliance with specifications.Develop long-term facility and equipment management plans.Safety:Provide timely feedback in emergencies and maintain incident reports.Promote safety measures to reduce liability and enhance protection.Maintain an efficient on-call contact system for emergencies.Knowledge and Skills:Strong background in customer service.Excellent written and verbal communication skills.Certified Manager of Community Associations (CMCA) designation preferred.3-5 years experience in Association management or similar field.Full working knowledge of GHCM operating policies and procedures.Proficiency in Microsoft Office, including Outlook, Word, and Excel.Familiarity with GHCM's software and internet usage.Physical Demands and Work Environment:Ability to move around the property and navigate stairs.Effective verbal and written communication skills.Ability to interpret and communicate detailed instructions.Ability to use a computer and read written communications.Ability to lift up to 40 pounds for office tasks.Professional office environment with standard office equipment.Outdoor work environment during property inspections.